NHTSA lists 1 complaints for the 2002 Airstream 396XL, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as AIRSTREAM 396XL.
At a glance
Complaints
1
With crash
0
With fire
0
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
149
Investigations
0
Open investigations
0
Manufacturer communications
12
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
EQUIPMENT
1
100.0%
Top subsystems
System
Subsystem
Complaints
EQUIPMENT
RECREATIONAL VEHICLE/TRAILER
1
One complaint can name several systems, so shares can add to more than 100 percent.
Model-generated complaint tags: This model year has not been tagged.
Defect: ON CERTAIN DIESEL MOTOR HOMES, WHEN THE UNIT IS FULLY LOADED WITH FUEL, FLUIDS, AND PASSENGERS, THE FRONT GROSS AXLE WEIGHT RATING (GAWR) COULD BE EXCEEDED. FURTHERMORE, THE UNIT MAY HAVE A DISPROPORTIONATE FRONT AXLE WEIGHT DISTRIBUTION THAT COULD RESULT IN AN OVERLOAD CONDITION ON THE FRONT TIRE OF THE MOTOR HOME. (excerpt)
Consequence: THIS OVERLOAD CONDITION COULD RESULT IN THE SUDDEN FAILURE OF THE FRONT TIRE CAUSING A LOSS OF CONTROL OF THE MOTOR HOME, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: DEALERS WILL REPLACE THE FRONT TIRES. IN ADDITION, DEALERS WILL ALSO INSTALL A POPPET KIT TO COMPENSATE FOR THE ADDED WIDTH OF THE NEW FRONT TIRES. THIS REMEDY WILL INCREASE THE FRONT GAWR. A NEW SET OF VEHICLE WEIGHT LABELS WILL BE ISSUED TO REFLECT THESE CHANGES. OWNER NOTIFICATION BEGAN SEPTEMBER 25, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DAT (excerpt)
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
12 manufacturer communications.
Communications by system
System
Count
EQUIPMENT
10
ELECTRICAL SYSTEM
3
STRUCTURE
1
TIRES
1
VISIBILITY
1
10213176
Date: 2022-05-28. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This newsletter provides information concerning filiform corrosion and the steps taken to neutralize it.
10211715
Date: 2022-04-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, TIRES.
This article discussed tire care and maintenance. It explains the meaning of nomenclature on the tire sidewall (i.e. the 4 digit date code, load range, and max load information.
10188458
Date: 2021-02-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Power awning maintenance and care tips.
10181840
Date: 2020-10-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This newsletter provides detailed instructions regarding winterization of Airstream travel trailers and motorhomes.
10180784
Date: 2020-09-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
This issue of the newsletter provides information about the optional lithium battery package Airstream is offering on the 2021 my travel trailers. There is also information of what is needed to upgrade a travel trailer that was manufactured prior to the 2021 model year.
10180785
Date: 2020-09-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
This issue of the newsletter provides information about the optional lithium battery package Airstream is offering on the 2021 my travel trailers. There is also information of what is needed to upgrade a travel trailer that was manufactured prior to the 2021 model year.
10179406
Date: 2020-08-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This newsletter talks about the importance of cleaning and maintaining waste water tanks, and provides detailed instruction of how to do so. It provides suggestions as to which products to use to clean the tanks.
10175838
Date: 2020-05-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This newsletter includes information regarding: - A new TV and Radio Antenna Combo that has the capability to receive both signals, and eliminates the need for a second antenna. - New radios being installed in certain travel trailers, and includes the features of the new radios. - Advises of t
10174503
Date: 2020-04-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
The newsletter discusses the importants of cleaning and mainataining safety devices installed in Airstream products, i.e. checking batteries in smoke alarms, checking dates on fire extinguishers etc. The newsletter also provides a how-to on disinfecting an RV.
10173233
Date: 2020-03-27. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This installment talks about preparing their RV for the upcoming camping season. It provide tips on inspecting sealant, as well as which type of wax we recommend, and how often the owner should wax their units.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.