Defect: Alexander Dennis, Inc. (Alexander Dennis) is recalling certain 2017-2020 E500 buses. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact Alexander Dennis customer service at 1-951-244-9429.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
2 manufacturer communications.
Communications by system
System
Count
SERVICE BRAKES
1
SUSPENSION
1
11014499
Date: 2023-05-01. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
This Service Bulletin has been released to remind Operators of the correct operation of the park brake lever following a recent increase in reported failures of these valves.
11014496
Date: 2019-03-01. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
The purpose of this Service Bulletin is to inform Customers of the availability of Service List SL3308 which has been released and can be used on Enviro 500 and Enviro 400 should the lower linkage pin is missing or found to be loose, or if you are changing the ARB bushes.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.