NHTSA lists 1 complaints for the 2020 Custom Fire Freightliner M2, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as CUSTOM FIRE FREIGHTLINER M2.
At a glance
Complaints
1
With crash
0
With fire
0
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
9
Investigations
0
Open investigations
0
Manufacturer communications
2
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
UNKNOWN OR OTHER
1
100.0%
Top subsystems
System
Subsystem
Complaints
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Custom Fire Apparatus, Inc. (Custom Fire) is recalling certain 2017-2021 Peterbilt 348, Freightliner M2, Kenworth T370, and T880 emergency vehicles equipped with Cummins L9 diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Cummins will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owner notification letters were mailed on August 9, 2021. Owners may contact Custom Fire's customer service at 1-715-294-2555.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
2 manufacturer communications.
Communications by system
System
Count
ENGINE AND ENGINE COOLING
2
BACK OVER PREVENTION
1
UNKNOWN OR OTHER
1
10214306
Date: 2022-05-26. Type: Service Bulletin/Repair Instructions. Systems: BACK OVER PREVENTION, ENGINE AND ENGINE COOLING.
This document corrects: 1) SMP 96 FMI 3 to SPN 96 FMI 4, and 2) typo for SPN 4241 FMI 10 description to "Bank 2 Sensor 1."
10214305
Date: 2022-05-25. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER.
This document provides instructions for the reflashing of OEM engine control modules to address an inoperative fuel gauge and/or illuminated check engine light. These issues do not affect vehicle performance.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.