Defect: GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
Consequence: Ball joint separation can cause a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and tighten the retaining fasteners or replace the ball joints as necessary, free of charge. Owner notification letters were mailed July 7, 2025. Owners may contact GEM customer service at 1-800-688-8680. This recall replaces NHTSA recall 24V971.
Defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2009-2010 GEM eLXD L09GVHA4X and L10GVHA4X hybrid electric vehicles manufactured November 25, 2008, to December 30, 2010. The affected vehicles have frame welds between the cab and cargo bed that may crack.
Consequence: If the frame welds crack, the frame may fall and contact the pavement, stopping the vehicle suddenly and increasing the risk of a crash.
Remedy: Polaris will notify owners, and dealers will repair the vehicles free of charge. The recall began May 28, 2015. Owners may contact Polaris customer service at 1-888-704-5290. Polaris' recall number is L-15-01.
Defect: GEM IS RECALLING CERTAIN MODEL YEAR 2009 NEIGHBORHOOD ELECTRIC VEHICLES. THE PARKING BRAKE CABLE MAY HAVE BEEN IMPROPERLY CRIMPED. THIS COULD CAUSE THE PARKING BRAKE CABLE TO SEPARATE FROM THE ACTUATOR HANDLE WHILE APPLIED.
Consequence: THE VEHICLE COULD ROLL AWAY ON A HILL CREATING A RISK OF CRASH OR INJURY.
Remedy: DEALERS WILL REPLACE THE PARKING BRAKE LEVER ASSEMBLY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 10, 2010. OWNERS MAY CONTACT GEM AT 866-764-0616.
Do not drive: No. Park outside: No.
Investigations
1 investigations; 0 open.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Date: 2019-11-20. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, STRUCTURE.
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
10220098
Date: 2019-11-20. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
Authentic MoparA? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic MoparA? Glass.
10220099
Date: 2019-11-20. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
10220101
Date: 2019-11-20. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
10179052
Date: 2018-12-06. Type: Service Bulletin/Repair Instructions. Systems: SEATS, STRUCTURE.
GEM is releasing this Team Tip to inform dealers that the early model GREY Classic GEM seat assemblies have been discontinued and will be replaced with the late model BLACK Classic GEM seat assemblies. The part numbers for the BLACK Classic GEM seat assemblies will supersede the part numbers for the
10179042
Date: 2018-04-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehicles, and how to calculate a customerA?A A
10179060
Date: 2016-08-16. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.