Defect: HEIL IS RECALLING CERTAIN 2004 THROUGH 2010 DURAPACK AND MULTIPACK REFUSE COLLECTION VEHICLE AUTOMATED SIDE LOADERS WITH PYTHON LIFTS UTILIZING PROGRAMMABLE LOGIC CONTROL (PLC) TO ACTIVATE GRABBER CLOSE AND LIFT FUNCTIONS. CARBON CAN BUILD UP ON INTERNAL RELAYS WITHIN THE PLC AND THIS CAN CAUSE A BRIDGING OR INADVERTENT CIRCUIT COMPLETION DUE TO VIBRATION.
Consequence: SHOULD THIS HAPPEN, THE ARM CAN LIFT OR GRAB WITHOUT OPERATOR INPUTS, POSSIBLY RESULTING IN A VEHICLE CRASH OR INJURIES TO PERSONS OUTSIDE THE VEHICLE.
Remedy: HEIL WILL NOTIFY OWNERS AND DEALERS WILL INSTALL A RETROFIT KIT TO REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 4, 2011. OWNERS MAY CONTACT HEIL CUSTOMER SUPPORT TOLL FREE AT 1-866-275-4345.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
0 manufacturer communications.
Communications by system
System
Count
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.