NHTSA lists 1 complaints for the 2020 Peterbilt 365, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as PETERBILT 365.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 1 | 100.0% | 1.00 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 1 | 100.0% | 0.98 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 1 tagged complaints of 1 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
4 recalls.
Date: 2022-04-25. Systems: STEERING.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
Consequence: Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
Remedy: Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.
Do not drive: No. Park outside: No.
Date: 2021-05-26. Systems: FUEL SYSTEM, DIESEL.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2018-2021 Peterbilt 337, 348, 365, 367, 520, 567, Kenworth T270, T370, T440, T470, T800 and T880 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth) or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWC and 21PBD.
Do not drive: No. Park outside: No.
Date: 2020-08-26. Systems: POWER TRAIN.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.
Consequence: The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
Remedy: PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall is 20PBE and 20KWC.
Do not drive: No. Park outside: No.
Date: 2020-03-04. Systems: ELECTRICAL SYSTEM.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
Do not drive: No. Park outside: No.
Manufacturer communications
49 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 13 |
|---|
| ENGINE | 12 |
|---|
| ELECTRICAL SYSTEM | 9 |
|---|
| ENGINE AND ENGINE COOLING | 8 |
|---|
| POWER TRAIN | 7 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 5 |
|---|
| STRUCTURE | 5 |
|---|
| SERVICE BRAKES | 2 |
|---|
11037541
Date: 2026-09-11. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
11036289
Date: 2026-08-13. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The procedure has been updated to include additional steps for verifying the software level on the vehicle electronic control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
11035343
Date: 2026-07-25. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. Total chassis population is 732.
11035202
Date: 2026-07-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being offered to customers in alignment with recentl
11035111
Date: 2026-07-10. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage.
11035108
Date: 2026-07-07. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"The software is not yet available. The bulletin will be updated when more information is available."
11034394
Date: 2026-06-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software is being offered to customers in alignment
11032293
Date: 2026-04-17. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
11028314
Date: 2026-01-31. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Procedure pictures updated for clarity. When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troublesho
11022496
Date: 2025-08-20. Type: Other. Systems: ENGINE, POWER TRAIN.
Condition, Chassis Affected, and Warranty sections updated with the following verbiage a E311 must be flagged and open in Service Information Record (SIR) at the time of RO open date to qualify.a Also, a Through Standard Warranty or any applicable active Extended Warrantya verbiage was removed