Defect: ON CERTAIN SCHOOL OR TRANSIT BUSES WITH PASSENGER SEAT BELTS WITH RETRACTORS, THE COVER HALVES FOR THE RETRACTABLE PORTION OF THE BELT CAN SEPARATE COMPLETELY AND RELEASE THE SEAT BELT CONNECTOR. IF THIS OCCURS, ONE OF THE LOAD BEARING PINS IN THE CONNECTOR COULD SEPARATE FROM THE CONNECTOR AND RENDER THE SEAT BELT UNUSABLE. IN THE EVENT OF A CRASH, THE SEAT OCCUPANT WOULD NOT BE PROPERLY RESTRA (excerpt)
Consequence: IF THIS OCCURS, ONE OF THE LOAD BEARING PINS IN THE CONNECTOR COULD SEPARATE FROM THE CONNECTOR AND RENDER THE SEAT BELT UNUSABLE. IN THE EVENT OF A CRASH, THE SEAT OCCUPANT WOULD NOT BE PROPERLY RESTRAINED RESULTING IN AN INJURY. (excerpt)
Remedy: DEALERS WILL PROVIDE A PLASTIC OUTER COVER THAT SNAPS OVER THE EXISTING COVER ON UNITS IN THE FIELD AND WILL REPLACE BROKEN SEAT BELTS FREE OF CHARGE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT THOMAS BUILT AT 336-841-5924 OR AMSAFE AT 574-266-8330. (excerpt)
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
6 manufacturer communications.
Communications by system
System
Count
EQUIPMENT
5
ELECTRICAL SYSTEM
1
EXTERIOR LIGHTING
1
10193743
Date: 2020-10-21. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
10193733
Date: 2020-03-26. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
10193723
Date: 2020-03-05. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
10193716
Date: 2020-01-22. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Power Outlet
10193697
Date: 2019-12-02. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Lettering Update
10193653
Date: 2019-09-05. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
Thomas Built Buses Product Awareness Bulletin on Lamp Monitors
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.