Defect: ON CERTAIN VANS SUPPLIED TO FEDEX, THE ROTARY LATCHES ON THE TWO SIDE SLIDING DOORS AND SLIDING PARTITION DOOR CAN FAIL.
Consequence: THIS COULD CAUSE THE ROTARY LATCH TO NOT ENGAGE WHEN THE DOOR IS CLOSED RESULTING IN THE DOOR REMAINING IN THE UNLATCHED OPEN POSITION.
Remedy: DEALERS WILL REPLACE ALL ROTARY LATCHES ON THE FEDEX FLEET PRODUCTION RUN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT UCBC AT 1-888-990-8222.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
0 manufacturer communications.
Communications by system
System
Count
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.