NHTSA lists 2 complaints for the 2020 Entegra Qwest, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as ENTEGRA QWEST.
Recalls
See new recalls and investigations this week.
7 recalls.
Date: 2023-07-14. Systems: ELECTRICAL SYSTEM, VISIBILITY.
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat. (excerpt)
Consequence: A wiring harness that overheats increases the risk of a fire. (excerpt)
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco custome (excerpt)
Do not drive: No. Park outside: No.
Date: 2023-02-16. Systems: POWER TRAIN.
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Consequence: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
Do not drive: No. Park outside: No.
Date: 2020-08-10. Systems: AIR BAGS, ELECTRICAL SYSTEM, SEATS.
Defect: Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Do not drive: No. Park outside: No.
Date: 2020-07-02. Systems: SERVICE BRAKES, AIR, STRUCTURE.
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Consequence: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Do not drive: No. Park outside: No.
Date: 2020-06-09. Systems: VISIBILITY.
Defect: Jayco, Inc. (Jayco) is recalling certain 2020 Motorized Alante, Greyhawk, Melbourne, Precept, Redhawk, Seneca, Accolade, Emblem, Esteem, Odyssey, Qwest, and Vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Consequence: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Remedy: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Do not drive: No. Park outside: No.
Date: 2020-06-05. Systems: EQUIPMENT.
Defect: Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Consequence: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Do not drive: No. Park outside: No.
Date: 2019-11-25. Systems: EQUIPMENT.
Defect: Entegra Coach (Entegra) is recalling certain 2018-2020 Qwest motorhomes. The liquid propane (LP) tank hangers may be the wrong size and have insufficient welding, allowing the LP tank to dislodge.
Consequence: If the LP tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.
Remedy: Entegra has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began December 9, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9903502.
Do not drive: No. Park outside: No.
Manufacturer communications
10 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 6 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 1 |
|---|
| LATCHES/LOCKS/LINKAGES | 1 |
|---|
| PARKING BRAKE | 1 |
|---|
| SERVICE BRAKES | 1 |
|---|
| VISIBILITY | 1 |
|---|
10218632
Date: 2022-08-22. Type: Service Bulletin/Repair Instructions. Systems: PARKING BRAKE.
Chassis Advisory Notice: Mercedes-Benz/Sprinter Vehicle Safety Recall 21V-972: On certain Model Year 2019 - 2020 Mercedes-Benz Sprinter vehicles "MBAG" determined that in rare instances the park lock system may allow the vehicle to move after the gear selector has been placed in the Park A?A A PA?A
10215548
Date: 2022-07-07. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
Chassis Advisory Notice: Mercedes Benz Sprinter Vans RECALL 21V-411_MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot unintentionally after 50 seconds of initia
10211964
Date: 2022-05-17. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Process for cleaning soiled carpet. CARPET CLEANING RECOMMENDATIONS
10211966
Date: 2022-05-17. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
10209229
Date: 2022-03-18. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, EQUIPMENT ADAPTIVE/MOBILITY.
Standard Repair Instructions - Schwintek Slide-Out System Binding. Instructions on how to repair slide out system.
10208281
Date: 2022-02-22. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Missing Slideout Wiper Seals for Travel Lock Opening may allow insects and dust to enter the vehicle. Instructions on how to install missing slideout wiper seals.
10198165
Date: 2021-06-17. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
Chassis Advisory notice: MB Sprinter Chassis A?A A Bolt that connects the brake pedal to its bearing block could come loose. Mercedes-Benz/ Sprinter Vehicle Safety Recall 21V-152
10184313
Date: 2020-12-17. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Creating Access to the manual override for the Murphy Bed - omitted during production.
10165143
Date: 2019-08-20. Type: Service Bulletin/Repair Instructions. Systems: LATCHES/LOCKS/LINKAGES.
Baggage doors may leaking due to incorrect O-ring installed in handle
10163915
Date: 2019-07-22. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
GPS Antenna Cabel omitted during production. GPS maps will not function