Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.
Consequence: If the upper cab frame fails, it can increase the risk of injury or crash.
Remedy: Polaris will notify owners, and dealers will install an additional frame brace to the lower frame tubes, free of charge. The recall began December 18, 2018. Owners may contact Polaris customer service at 1-855-743-3436. Polaris' number for this recall is L-18-03.
Do not drive: No. Park outside: No.
Investigations
1 investigations; 0 open.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Date: 2017-10-11. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steering wheel.
10179038
Date: 2017-06-20. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This team tip has been released to clearly define PolarisA?A A expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this communication.
10179060
Date: 2016-08-16. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
10179037
Date: 2016-06-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
GEM has received reports of some 2016 GEM vehicles intermittently displaying an incorrect state of charge after charging and use.
10179065
Date: 2016-02-26. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the high quality and excitement of the products,
10179064
Date: 2016-01-15. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warnings, assembly and inspection, safety bulle
10179063
Date: 2015-12-10. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.