NHTSA lists 194 complaints for the 2011 Kia Soul, 27 of them mention a crash and 5 mention a fire. 23 complaints mention an injury, with 29 injuries and 1 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as KIA SOUL.
Model-generated complaint tags: This model year has not been tagged.
Recalls
See new recalls and investigations this week.
3 recalls.
Date: 2023-09-25. Systems: SERVICE BRAKES, HYDRAULIC.
Defect: Kia America, Inc. (Kia) is recalling certain 2010-2019 Borrego, 2014-2016 Cadenza, 2010-2013 Forte, Forte Koup, Sportage, 2015-2018 K900, 2011-2015 Optima, 2011-2013 Optima Hybrid, Soul, 2012-2017 Rio, 2011-2014 Sorento, and 2010-2011 Rondo vehicles. The Hydraulic Electronic Control Unit (HECU) may experience an electrical short, which can result in an engine compartment fire while parked or driv (excerpt)
Consequence: An engine compartment fire while parked or driving can increase the risk of injury. (excerpt)
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the HECU fuse, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed November 14, 2023. Owner notification letters were mailed March 29, 2024 through June 18, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number (excerpt)
Do not drive: No. Park outside: Yes.
Date: 2014-12-29. Systems: STRUCTURE.
Defect: Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.
Consequence: A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.
Remedy: Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC112.
Do not drive: No. Park outside: No.
Date: 2013-04-01. Systems: EXTERIOR LIGHTING.
Defect: Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model (excerpt)
Consequence: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash. (excerpt)
Remedy: Kia will send an interim notification to owners in May 2013. When parts are available, owners will receive a second notification and dealers will replace the stop lamp switch, free of charge. Owners may contact Kia at 1-800-333-4542. Kia's recall campaign number is SC098. (excerpt)
Do not drive: No. Park outside: No.
Investigations
3 investigations; 1 open.
AQ23002
Opened: 2023-11-17. Closed: Not listed.
Hyundai and Kia ABS Module Fires
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect
Systems: SERVICE BRAKES, HYDRAULIC.
Linked campaign numbers: None listed.
PE19004
Opened: 2019-03-29. Closed: 2021-12-22.
Non-crash Vehicle Fires
During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and
Systems: ELECTRICAL SYSTEM, ENGINE, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, UNKNOWN OR OTHER.
Linked campaign numbers: 20V088000, 20V100000, 20V101000, 20V518000, 20V519000, 20V750000, 21V331000, 21V844000.
DP18003
Opened: 2018-08-21. Closed: 2019-05-10.
Non-crash Vehicle Fires
In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to
Systems: ELECTRICAL SYSTEM, ENGINE, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, UNKNOWN OR OTHER.
Linked campaign numbers: 18V907000, 18V934000, 19V120000, 19V204000.
Manufacturer communications
66 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 22 |
|---|
| EQUIPMENT | 19 |
|---|
| STEERING | 18 |
|---|
| STRUCTURE | 10 |
|---|
| ENGINE AND ENGINE COOLING | 7 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 6 |
|---|
| POWER TRAIN | 4 |
|---|
| EXTERIOR LIGHTING | 3 |
|---|
11033803
Date: 2026-06-09. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provi
11026989
Date: 2025-12-19. Type: Other. Systems: STRUCTURE.
CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION (CS2311) - This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc-reinforced ignition cylinder protector hardware upgrade and can be installed at the ignition
11026698
Date: 2025-12-09. Type: Other. Systems: BACK OVER PREVENTION.
PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal
11017172
Date: 2025-04-17. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information relating to the correct transmission fluid ty
11009080
Date: 2024-10-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STEERING, STRUCTURE.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provid
11000787
Date: 2024-05-16. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
10250838
Date: 2024-02-22. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STEERING, STRUCTURE.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provid
10247559
Date: 2023-12-20. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector a
10247554
Date: 2023-12-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STEERING, STRUCTURE.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provi
10247553
Date: 2023-12-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STEERING, STRUCTURE.
TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia vehicles outlined on page 13, which may not have been