No complaints are listed for the 2012 MCI E4500. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as MCI E4500.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
4 recalls.
Date: 2025-12-10. Systems: STRUCTURE, VISIBILITY.
Defect: Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, (excerpt)
Consequence: The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash. (excerpt)
Remedy: MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005. (excerpt)
Do not drive: No. Park outside: No.
Date: 2019-01-07. Systems: STEERING.
Defect: Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Consequence: Loss of steering control may increase the risk of a crash.
Remedy: MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Do not drive: No. Park outside: No.
Date: 2014-04-04. Systems: SEAT BELTS, SEATS.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
Consequence: In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
Remedy: MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.
Do not drive: No. Park outside: No.
Date: 2011-10-26. Systems: ELECTRONIC STABILITY CONTROL (ESC).
Defect: MOTOR COACH INDUSTRIES (MCI) IS RECALLING CERTAIN MODEL YEAR 2003, AND 2007-2012 E AND J MODELS ALONG WITH MODEL YEAR 2007-2012 D4000, D4005, D4500, D4505, D4000ISTV MOTOR COACHES EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM OCTOBER 2002, THROUGH OCTOBER 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERIS (excerpt)
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: MCI WILL NOTIFY OWNERS AND REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 4, 2012. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
19 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE | 5 |
|---|
| ENGINE AND ENGINE COOLING | 5 |
|---|
| ELECTRICAL SYSTEM | 2 |
|---|
| POWER TRAIN | 2 |
|---|
| STEERING | 2 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 1 |
|---|
| PARKING BRAKE | 1 |
|---|
| SERVICE BRAKES, AIR | 1 |
|---|
11011092
Date: 2024-11-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, UNKNOWN OR OTHER.
Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
10206198
Date: 2021-12-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, HYDRAULIC.
This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc brakes, on either Conventional, PreSet or Unitized Wheel-End
10152973
Date: 2018-12-20. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary.
10119150
Date: 2013-06-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins ISX engines in model year 2011-2013 MCI D model coaches, mode
10052638
Date: 2013-05-22. Type: Service Bulletin/Repair Instructions. Systems: PARKING BRAKE, SERVICE BRAKES, AIR.
MCI: INFORMATION PROCEDURE OUTLINING OPERATIONAL CHECKS FOR PARK BRAKE AUTOMATIC ACTUATION OPERATION AND PRIMARY BRAKE SYSTEM ON CERTAIN COACHES. MODELS E4500 SERIES, J4500 SERIES. NO MODEL YEARS LISTED. *PE
10119144
Date: 2012-12-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, EQUIPMENT ADAPTIVE/MOBILITY.
This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in colla
10051850
Date: 2012-12-07. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
MCI: THE ENGINE BRAKES ARE BEING ENERGIZED WITH 24 VOLTS INSTEAD OF REQUIRED 12 VOLTS DUE TO CALIBRATION ISSUE AND INFORMATION IS PROVIDED REGARDING RECALIBRATING ECM AND REPLACING TWO ENGINE BRAKE SOLENOIDS. MODELS 3, E4500, J4500 SERIES. NO MODEL YEARS LISTED. *PE
10119143
Date: 2012-12-07. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued campaign C1241 that addresses a calibration issue, which results in the engine brakes being energized with 24 volts rather than the required 12 volts on Cummins ISX engines in model year 2011-20
10051838
Date: 2012-11-13. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
MCI: INFORMATION PROVIDED REGARDING THE REPLACEMENT STEPS OF EXISTING ENGINE HARNESS P CLIP, IF IN THE EVENT LOOM DAMAGE OR CHAFING HAS OCCURRED. MODELS E, J SERIES. NO MODEL YEARS LISTED. *PE
10119139
Date: 2012-10-12. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
This Service Bulletin informs affected customers that the retention nut utilized on the Leece Neville alternator pulley installation is not maintaining the proper torque which may result in alternator bearing failure on model year 2011-2012 MCI D model coaches, 2011-2012 MCI E4500 model coaches, and