No complaints are listed for the 2012 MCI D4000. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as MCI D4000.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
7 recalls.
Date: 2018-05-13. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries (MCI) is recalling certain 2011-2016 D4500, D4505, D4000, D4005, and D4000 ISTV motor coaches equipped with ISX engines. Due to vibrations, the exhaust bellow pipes develop a hole.
Consequence: If the pipe develops a hole, during a regeneration cycle, hot exhaust gases may leak out, increasing the risk of a fire.
Remedy: MCI will notify owners, and dealers will replace the bellows pipe assembly with an improved part, free of charge. The recall began July 10, 2018. Owners may contact MCI customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Date: 2017-05-24. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries (MCI) is recalling certain 2011-2012 MCI D4000, D4005, D4500 and D4505 coaches equipped with Cummins ISX 12 liter engines. The vehicles may have an incorrectly installed exhaust bellow pipe, resulting in a bend in the pipe which can cause its premature failure.
Consequence: If the pipe fails and a diesel regeneration cycle occurs, the hot exhaust gases will increase the risk of a fire.
Remedy: MCI will notify owners and dealers will inspect and replace any deformed or failed bellow pipes if necessary, free of charge. The recall began on June 15, 2017. Owners may contact Motor Industries at 1-800-241-2947. MCI's number for this recall is SB 397B.
Do not drive: No. Park outside: No.
Date: 2016-01-20. Systems: SEATS.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2011-2013 and 2015 J4500 coaches manufactured November 18, 2011, to July 10, 2015, 2011-2012 and 2014-2015 D4000 coaches manufactured manufactured September 24, 2010, to September 5, 2015, 2011-2013 and 2015-2016 D4005 coaches manufactured January 17, 2011, to November 23, 2015, 2012-2014 and 2016 D4000ISTV coaches manufactured July 18, (excerpt)
Consequence: If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury. (excerpt)
Remedy: MCI will notify owners and dealers will inspect the seats and determined if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 15, 2016. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is SB 431. (excerpt)
Do not drive: No. Park outside: No.
Date: 2015-05-12. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2011-2012 D4000 motorcoaches manufactured November 12, 2011, to July 11, 2012, and 2014-2015 D4500 motorcoaches manufactured July 4, 2014, to April 30, 2015. Excessive engine crankcase pressures may cause the 90-degree elbow of the vent tube assembly to detach from the crankcase ventilation breather, possibly allowing engine oil to come (excerpt)
Consequence: If the engine oil comes into contact with a hot surface, it can increase the risk of a vehicle fire. (excerpt)
Remedy: MCI will notify owners, and Cummins service centers will administer the repairs which include securing the ends of the 90-degree elbow and reprogramming the electronic control module (ECM) with software that can adjust the engine output under misfire conditions to limit crankcase pressures. These repairs will be performed free of charge. The recall began on June 18, 2015. Owners may contact MCI (excerpt)
Do not drive: No. Park outside: No.
Date: 2014-02-28. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries, Inc. (MCI) is recalling certain model year 2011-2012 D4000 motorcoaches manufactured March 2011 through July 2012 and equipped with certain Cummins Westport model ISL G. Condensation in the intake manifold may freeze during cold weather conditions and interfere with the proper operation of the intake manifold pressure sensor.
Consequence: The improper operation of the sensor could induce elevated exhaust temperatures or flames from the exhaust pipe, increasing the risk of a vehicle fire or burn injury to a person near the exhaust pipe.
Remedy: MCI will notify owners, and authorized Cummins service facilities will upload a new ECM calibration, free of charge. The recallbegan on April 16, 2014. Customers may contact MCI at 1-847-285-2090 or Cummins Inc. at 1-800-343-7357. MCI's number associated with this campaign is 405.
Do not drive: No. Park outside: No.
Date: 2013-04-16. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2012-2013 D4000, D4000ISTV, D4005, D4500, and D4505 motorcoaches manufactured from May 2012 through December 2012 and equipped with a Cummins ISX EPA 2010 engine. In the affected buses, the bellows pipe in the exhaust system may have been incorrectly assembled, which could result in a failure of the pipe during operation.
Consequence: During a regeneration process to clean exhaust emissions, if the bellows pipe has failed, the hot exhaust gases may not be contained, resulting in a fire.
Remedy: MCI will notify owners and dealers will inspect and replace the bellows pipes, as necessary, free of charge. The recall began on April 29, 2013. Customers may contact MCI at 1-847-285-2000.
Do not drive: No. Park outside: No.
Date: 2011-10-26. Systems: ELECTRONIC STABILITY CONTROL (ESC).
Defect: MOTOR COACH INDUSTRIES (MCI) IS RECALLING CERTAIN MODEL YEAR 2003, AND 2007-2012 E AND J MODELS ALONG WITH MODEL YEAR 2007-2012 D4000, D4005, D4500, D4505, D4000ISTV MOTOR COACHES EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM OCTOBER 2002, THROUGH OCTOBER 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERIS (excerpt)
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: MCI WILL NOTIFY OWNERS AND REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 4, 2012. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947. (excerpt)
Do not drive: No. Park outside: No.
Investigations
3 investigations; 0 open.
RQ17007
Opened: 2017-09-18. Closed: 2018-07-31.
Exhaust Bellows Pipe Fracture Recall
By letter dated April 15, 2013, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2012 and 2013 MCI D-model coaches built from December 22, 2011 to May 19, 2012 equipped with the Cummins 2010 EPA ISX 12 Liter engine.These vehicles may have had an incorrect installation of the exhaust pipe.If installed incorr
Systems: ENGINE AND ENGINE COOLING.
Linked campaign numbers: 18V309000.
EA12007
Opened: 2012-09-13. Closed: 2015-12-03.
MCI Drive Shaft Safety Loop Failures
In the fall of 2011, network contacts made ODI aware of four (4) incidents of drive shaft failure on the subject buses involving a loss of vehicle control.Two of the incidents were relatively low speed non-crash events; and two resulted in motor coach rollovers.All four events showed signs of a common failure mode.The incidents and crashes studied during this investigation all resulted from a seri
Systems: POWER TRAIN, SUSPENSION.
Linked campaign numbers: 14V335000.
PE12007
Opened: 2012-03-21. Closed: 2012-09-20.
MCI Driveshaft Safety Loop Failures
ODI has identified certain MCI coaches with powertrain configurations that may allow a driveshaft separated at the rearward universal joint to escape the guardian structure of the steerable tag axle and damage steering and braking components.The damaged components may increase the risk of a loss of vehicle control. The subject coaches include 806 model year 1992 through 2012 MCI D and E series mot
Systems: POWER TRAIN, SUSPENSION.
Linked campaign numbers: None listed.
Manufacturer communications
17 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE | 3 |
|---|
| ENGINE AND ENGINE COOLING | 3 |
|---|
| POWER TRAIN | 3 |
|---|
| ELECTRICAL SYSTEM | 2 |
|---|
| EQUIPMENT | 1 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 1 |
|---|
| FUEL SYSTEM, GASOLINE | 1 |
|---|
| SEATS | 1 |
|---|
11011092
Date: 2024-11-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, UNKNOWN OR OTHER.
Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
10213033
Date: 2022-05-03. Type: Service Bulletin/Repair Instructions. Systems: SEATS.
Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.
10206198
Date: 2021-12-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, HYDRAULIC.
This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc brakes, on either Conventional, PreSet or Unitized Wheel-End
10180805
Date: 2020-09-17. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.
10167381
Date: 2019-10-22. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.
10167366
Date: 2019-10-07. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This Service Bulletin informs owners of the procedure to clean the batteries and reapply corrosion inhibitor every 6000 miles or 3 months, whichever first occurs.
10119746
Date: 2015-08-27. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
This Service Bulletin supersedes Service Bulletin 424 in its entirety and informs customers that MCI was notified by Cummins Inc. that it has issued a campaign to addresses the ISX lubricating oil filter bypass valve in addition to the previous fuel pump repair with a new bypass valve that has more
10119743
Date: 2015-06-09. Type: Service Bulletin/Repair Instructions. Systems: FUEL SYSTEM, GASOLINE.
This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1638 that addresses the ISX lubricating oil filter bypass valve in addition to the previous fuel pump repair actions outlined in MCI SB 419 and Cummins FCP C1556 on model year 2008-2013 MCI D
10119169
Date: 2014-10-03. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued a campaign to address ISX high pressure fuel pump ceramic plunger fractures as well as the potential of damage to the roller/tappet assembly on model year 2011-2013 MCI D model coaches and model
10119162
Date: 2014-06-04. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
This Service Bulletin informs affected customers that the diesel exhaust fluid (DEF) pressure line may exhibit signs of fatigue and melting on model year 2011-2013 MCI D model coaches, and that MCI will remedy the affected coaches at no cost to the customers.