No complaints are listed for the 2020 Peterbilt 389. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as PETERBILT 389.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
5 recalls.
Date: 2022-04-25. Systems: STEERING.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
Consequence: Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
Remedy: Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.
Do not drive: No. Park outside: No.
Date: 2021-11-19. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES, AIR.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2019-2022 Kenworth T880, W990, Peterbilt 567, 579, 389, and 2022 Peterbilt 536, 537 wrecker and auto hauler vehicles. The work brake (winch brake) may unintentionally disengage the service brakes during winching operations, causing the vehicle to roll.
Consequence: Unintended vehicle movement can increase the risk of a crash or injury.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on January 3, 2022. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth); or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWG and 21PBM.
Do not drive: No. Park outside: No.
Date: 2020-08-26. Systems: POWER TRAIN.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.
Consequence: The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
Remedy: PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall is 20PBE and 20KWC.
Do not drive: No. Park outside: No.
Date: 2020-03-04. Systems: ELECTRICAL SYSTEM.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
Do not drive: No. Park outside: No.
Date: 2019-12-19. Systems: POWER TRAIN.
Defect: PACCAR Incorporated (PACCAR) is recalling certain 2020 Kenworth T800, T880 and W990 and Peterbilt 348, 367, 389, 520, and 567 vehicles. The forward rear axle output shafts may have been improperly heat treated during manufacturing, possibly resulting in the shafts fracturing.
Consequence: If the rear axle output shaft fractures, the shaft or interaxle driveline could detach and become a road hazard, increasing the risk of a crash.
Remedy: PACCAR will notify owners, and dealers will inspect and replace the output shafts, as necessary, free of charge. The recall began February 19, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 19KWE and 19PBG.
Do not drive: No. Park outside: No.
Manufacturer communications
56 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE | 14 |
|---|
| EQUIPMENT | 13 |
|---|
| ELECTRICAL SYSTEM | 10 |
|---|
| POWER TRAIN | 9 |
|---|
| ENGINE AND ENGINE COOLING | 7 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 5 |
|---|
| STRUCTURE | 5 |
|---|
| EXTERIOR LIGHTING | 3 |
|---|
11037541
Date: 2026-09-11. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
11037451
Date: 2026-09-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
11036289
Date: 2026-08-13. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The procedure has been updated to include additional steps for verifying the software level on the vehicle electronic control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
11035343
Date: 2026-07-25. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. Total chassis population is 732.
11035202
Date: 2026-07-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being offered to customers in alignment with recentl
11035111
Date: 2026-07-10. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage.
11035108
Date: 2026-07-07. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"The software is not yet available. The bulletin will be updated when more information is available."
11034394
Date: 2026-06-29. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
"An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software is being offered to customers in alignment
11032292
Date: 2026-04-17. Type: Warranty Program/Extension. Systems: FUEL/PROPULSION SYSTEM.
KW & PB DEF Quality Sensor part number Q21-6127-001 for Cummins X15 engines has been added to this warranty policy.
11032293
Date: 2026-04-17. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.