No complaints are listed for the 2019 Proterra Catalyst. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as PROTERRA CATALYST.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
9 recalls.
Date: 2024-09-06. Systems: ELECTRICAL SYSTEM.
Defect: Phoenix Motorcars (Phoenix) is recalling certain 2019-2021 800V Catalyst and 2020-2022 ZX5 transit buses. The vehicle controller software may allow the electrical circuit for the radiator fan to overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
Do not drive: No. Park outside: No.
Date: 2023-10-17. Systems: ELECTRICAL SYSTEM.
Defect: Proterra Operating Company, Inc. (Proterra) is recalling certain 2019-2022 40' and 35' Catalyst 800V transit buses equipped with ProDrive 1.0, and 40' and 35' ZX5 800V transit buses equipped with ProDrive 1.0. A transistor inside the inverter may overheat and fail, which can result in a loss of power steering and drive power.
Consequence: A loss of power steering and/or drive power increases the risk of a crash.
Remedy: Dealers will replace the inverter, free of charge. Owner notification letters were mailed December 16, 2023. Owners may contact Proterra customer service at 1-864-438-0000.
Do not drive: No. Park outside: No.
Date: 2022-11-30. Systems: ELECTRICAL SYSTEM.
Defect: Proterra Operation Company, Inc. (Proterra) is recalling certain 2017-2019 Catalyst transit buses. One or more battery packs may allow liquid to leak into and accumulate in the battery pack enclosure.
Consequence: The accumulation of liquid inside the battery pack enclosure increases the risk of a fire.
Remedy: Proterra will update software, inspect, and replace the battery pack, free of charge. Owner letters were mailed November 6, 2023. Owners may contact Proterra's customer service at 1-864-438-0000.
Do not drive: No. Park outside: No.
Date: 2022-02-28. Systems: STEERING.
Defect: Proterra, Inc. (Proterra) is recalling certain 2017-2019 35 foot Catalyst E2, 2017-2019 40 foot E2, 2020-2021 35 foot RR, 2019-2020 40 foot RR, 2019-2022 40 foot ZX5, and 2020-2022 35 foot ZX5 buses. The plexus adhesive between the torque limiter plate and the bus body may be insufficient, causing the bolts that secure the steering gearbox to loosen.
Consequence: A loose steering gearbox can cause a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will install a mechanical fastener and new bolts on the steering gearbox, and install a new torque plate, as necessary, free of charge. Owner notification letters were mailed October 7, 2022. Owners may contact Proterra's customer service at 1-864-438-0000.
Do not drive: No. Park outside: No.
Date: 2021-04-19. Systems: ELECTRICAL SYSTEM.
Defect: Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Consequence: The rear door may open without the driver's awareness, increasing the risk of injury.
Remedy: Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Do not drive: No. Park outside: No.
Date: 2020-10-28. Systems: STEERING.
Defect: Proterra Inc. (Proterra) is recalling certain 2018-2020 35 foot and 40 foot Catalyst buses. Lack of plexus adhesive between the torque plate and the vehicle chassis may cause the bolts securing the steering gear box to loosen. (excerpt)
Consequence: An unsecured steering gear box could cause the driver to lose the ability to steer the vehicle, increasing the risk of crash or injury. (excerpt)
Remedy: Proterra will notify owners, and dealers will inspect the steering gear mounting bolts and the plexus adhesive layer between the torque plate and the chassis. If the plexus adhesive layer is missing or insufficient, the components will be repaired, free of charge. The recall began December 10, 2020. Owners may contact Proterra customer service at 1-864-438-0000. Proterra's number for this reca (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-10-07. Systems: STEERING.
Defect: Proterra Inc. (Proterra) is recalling certain 2019-2020 Battery-Electric 40' Catalyst and 2020 Battery-Electric 35' Catalyst buses. The power steering hose located at the pump and reservoir may leak and sweat fluid through the hose.
Consequence: A power steering fluid leak can increase the risk of a crash.
Remedy: Proterra will notify owners, and dealers will inspect and replace the power steering hose, free of charge. The recall began October 6, 2020. Owners may contact Proterra customer service at 1-864-438-0000. Proterra's number for this recall is SC-20-141.
Do not drive: No. Park outside: No.
Date: 2019-12-09. Systems: ELECTRICAL SYSTEM.
Defect: Proterra, Inc. (Proterra) is recalling certain 2019 Catalyst buses. A body controller software update may have disabled the audible and visible warnings that notifies the operator that the brake interlock could be engaged.
Consequence: If the vehicle does warn the driver that the brake interlock is engaged, the rear brakes may overheat, increasing the risk of a fire or crash.
Remedy: Proterra will notify owners, and dealers will update the body controller software, free of charge. The recall began January 16, 2020. Owners may contact Proterra customer service at 1-864-438-0000.
Do not drive: No. Park outside: No.
Date: 2019-06-14. Systems: STRUCTURE.
Defect: Proterra, Inc. (Proterra) is recalling certain 2018-2019 Catalyst buses equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence: If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Remedy: Proterra will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began August 13, 2019. Owners may contact Proterra at 1-864-438-0000. Proterra's number for this recall is SC-19-79.
Do not drive: No. Park outside: No.
Manufacturer communications
146 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 67 |
|---|
| STRUCTURE | 37 |
|---|
| POWER TRAIN | 20 |
|---|
| SERVICE BRAKES | 15 |
|---|
| FUEL/PROPULSION SYSTEM | 12 |
|---|
| EQUIPMENT | 6 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 5 |
|---|
| STEERING | 5 |
|---|
11013299
Date: 2024-09-13. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Repair instructions for PP1 valve to prevent the parking brake from engaging while the vehicle is kneeling to allow for customers to enter and exit the vehicle.
11006606
Date: 2024-08-24. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
The procedure describes the process of updating the body controller to remove a 2.5 second delay to a door open request.
11006603
Date: 2024-05-16. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE, ENGINE AND ENGINE COOLING.
Software update for the 800vRRs Vehicle and Body Software to reduce the radiator fan current draw to 80%. Additionally corrects a bug to properly route ESM faults away from the coolant light icon.
11011233
Date: 2024-02-20. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Repair instructions to support transit buses when a charge shunt fails. If the installed charge shunt were to fail we can replace with the original shunt installed, therefore this instruction set provides documentation for installing an alternative.
11011362
Date: 2023-11-21. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
Service bulletin fleet check for the transit buses due to potential missing split blocks on DuoPower Vehicles.
11010444
Date: 2023-11-19. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
Replaces curb side Duopower motor when failure occurs.
11007830
Date: 2023-11-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This procedure adds improved caps to the coolant system for 800V buses.
11007754
Date: 2023-10-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
This procedure describes the process for updating the 800VvRR DuoPower Vehicle, Powertrain, Body Controller, ESM and Charge Controller software to BuSCoM 2.0.
11007755
Date: 2023-10-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN.
This procedure describes the process for updating the 800VRR Prodrive Vehicle, Powertrain, Body Controller, ESM and Charge Controller software to BuSCoM 2.0.
11011235
Date: 2023-10-04. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Service Bulletin for Transit Vehicles to reduce the gearboxes PMI interval due to failing filters.