THE OFFICE OF DEFECTS INVESTIGATION OPENED THIS PRELIMINARY EVALUATIONAFTERBECOMING AWARE THAT FLEETS WERE HAVING HANDLE FAILURES ON THE REAR EMERGENCY DOOR EXIT.THE FAILURE RESULTED IN THE DOOR HANDLE SEPARATING FROM THEDOOR LATCH MECHANISM.WHEN THE HANDLE FAILS, THE REAR EMERGENCY EXIT DOOR CAN NOT BE OPENED FROM OUTSIDE THE BUS.THE FAILURE RESULTS FROM CORROSION OF THE EXTERIOR DOOR HANDLE AROU
Date: 2020-10-21. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
10193733
Date: 2020-03-26. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
10193723
Date: 2020-03-05. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
10193716
Date: 2020-01-22. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Power Outlet
10193697
Date: 2019-12-02. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Thomas Built Buses Product Awareness Bulletin on Lettering Update
10193682
Date: 2019-11-01. Type: Service Bulletin/Repair Instructions. Systems: SEATS.
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
10193653
Date: 2019-09-05. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
Thomas Built Buses Product Awareness Bulletin on Lamp Monitors
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
This record lists no complaint under this name, and zero is not confirmed in this data build; the notes below give the reason.
NHTSA lists complaints for this model year under related names: MINOTOUR (1). They are counted on those records, not here. Zero is not confirmed for this name.