NHTSA lists 1 complaints for the 2017 VAN Hool CX35, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as VAN HOOL CX35.
At a glance
Complaints
1
With crash
0
With fire
0
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
2
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
6,994
Investigations
2
Open investigations
0
Manufacturer communications
54
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ENGINE
1
100.0%
Top subsystems
System
Subsystem
Complaints
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool T2145, 2013-2022 Van Hool TX45, 2013-2023 Van Hool CX45, and 2016-2022 Van Hool CX35 vehicles. The front entrance door may have the incorrect glaze on the lower curb view window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."
Consequence: The incorrect glaze may reduce the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will inspect and install a nontransparent vinyl cover over the window as necessary, free of charge. Owner notification letters were mailed April 20, 2026. Owners may contact ABC Bus customer service at 1-877-427-7278. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 30, 2026.
Defect: Van Hool N.V. (Van Hool) is recalling certain 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckles outer casing may fail leaving the seat belt buckles exposed.
Consequence: The exposed seat belt buckles may reduce the seat occupants likelihood of using the seat belt, increasing the risk of injury in the event of a crash.
Remedy: Van Hool will notify owners and dealers will replace the defective seatbelt buckles on the aisle side with flexible seatbelt buckles. The recall began on May 16, 2018. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977.
Do not drive: No. Park outside: No.
Investigations
2 investigations; 0 open.
EQ19001
Opened: 2019-07-02. Closed: 2025-08-20.
Seat Belt Buckle Casings may Fail
On March 30, 2018, Van Hool N.V. (Van Hool) notii? ed the Oi? ce of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt bucklea s outer casing may fail, leaving the seat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occu
Systems: SEAT BELTS.
Linked campaign numbers: None listed.
PE17006
Opened: 2017-09-25. Closed: 2018-04-04.
Seat belt latch failure
Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding seat belt latch issues they discovered while investigating a crash between a trai
Date: 2025-08-25. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA
11022121
Date: 2025-08-25. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
11020519
Date: 2025-07-08. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous references may be used further, but for futu
11020718
Date: 2025-07-08. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of
11019709
Date: 2025-06-25. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
11018226
Date: 2025-05-12. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as the proper installation and function of th
11018227
Date: 2025-05-12. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, SUSPENSION.
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
11016085
Date: 2025-03-31. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system.
11015612
Date: 2025-03-14. Type: Service Bulletin/Repair Instructions. Systems: FORWARD COLLISION AVOIDANCE.
DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehicles. This work procedure gives step-by-step instructions how to retrofit these vehicles with Collision Mitigation System (CMS) and Adaptive
11013089
Date: 2025-01-23. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Van Hool recently changed-over in production to a a longera articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifespan of the rubber bushings. The a lon
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.