No complaints are listed for the 2016 VAN Hool CX35. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as VAN HOOL CX35.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
3 recalls.
Date: 2026-03-26. Systems: VISIBILITY.
Defect: ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool T2145, 2013-2022 Van Hool TX45, 2013-2023 Van Hool CX45, and 2016-2022 Van Hool CX35 vehicles. The front entrance door may have the incorrect glaze on the lower curb view window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."
Consequence: The incorrect glaze may reduce the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will inspect and install a nontransparent vinyl cover over the window as necessary, free of charge. Owner notification letters were mailed April 20, 2026. Owners may contact ABC Bus customer service at 1-877-427-7278. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 30, 2026.
Do not drive: No. Park outside: No.
Date: 2018-03-30. Systems: SEAT BELTS.
Defect: Van Hool N.V. (Van Hool) is recalling certain 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckles outer casing may fail leaving the seat belt buckles exposed.
Consequence: The exposed seat belt buckles may reduce the seat occupants likelihood of using the seat belt, increasing the risk of injury in the event of a crash.
Remedy: Van Hool will notify owners and dealers will replace the defective seatbelt buckles on the aisle side with flexible seatbelt buckles. The recall began on May 16, 2018. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977.
Do not drive: No. Park outside: No.
Date: 2016-11-29. Systems: STEERING.
Defect: Van Hool N.V. (Van Hool) is recalling certain model year 2010-2014 C2045 and T2145; 2010 C3045; 2016 CX35; 2014-2016 CX45 and TX45; 2009-2016 TD925; 2015-2016 TDX25 and TX40 and 2010-2013 T2140 motorcoaches. In the affected vehicles, the front steering knuckle carriers may crack. (excerpt)
Consequence: Cracking of a steering knuckle carrier may result in its total failure, allowing a wheel to separate from the vehicle, increasing the risk of a crash. (excerpt)
Remedy: Van Hool will notify owners, and dealers will replace the steering knuckle carriers that were produced from August 2009 through March 2011. Carriers that were produced from April 2011 to December 2014 will be inspected by ultrasonic measurement and replaced as necessary. These repairs will be performed free of charge. The recall began on January 19, 2017. Owners may contact ABC Bus, Inc. at 1- (excerpt)
Do not drive: No. Park outside: No.
Investigations
2 investigations; 0 open.
EQ19001
Opened: 2019-07-02. Closed: 2025-08-20.
Seat Belt Buckle Casings may Fail
On March 30, 2018, Van Hool N.V. (Van Hool) notii? ed the Oi? ce of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt bucklea s outer casing may fail, leaving the seat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occu
Systems: SEAT BELTS.
Linked campaign numbers: None listed.
PE17006
Opened: 2017-09-25. Closed: 2018-04-04.
Seat belt latch failure
Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding seat belt latch issues they discovered while investigating a crash between a trai
Systems: SEAT BELTS.
Linked campaign numbers: 18V209000.
Manufacturer communications
41 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 7 |
|---|
| POWER TRAIN | 6 |
|---|
| ENGINE AND ENGINE COOLING | 5 |
|---|
| WHEELS | 5 |
|---|
| ENGINE | 3 |
|---|
| SUSPENSION | 3 |
|---|
| Auxiliary Heater | 2 |
|---|
| Emergency Window | 2 |
|---|
11022120
Date: 2025-08-25. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA
11022121
Date: 2025-08-25. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
On the above-mentioned vehicles, it is possible that the installation of the FMCSA decal has been omitted. Verification is necessary in order that the decal is present in accordance with the requirements of FMCSA.
11020519
Date: 2025-07-08. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
The purpose of this service bulletin is to inform you that VDL Van Hool has gradually switched over to other components for the front axle steering system. This switch-over has been cut into production as from units 83097 (CX35) and 84560 (CX45). Previous references may be used further, but for futu
11020718
Date: 2025-07-08. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
The control arms of the front and trailing axles are equipped with a flexible ball-joint at the chassis side. Van Hool has several suppliers for the repair kit of this flexible ball-joint. All of the repair kits contain a flexible ball-joint, a spacer and a snap ring. Due to not equal thickness of
11019709
Date: 2025-06-25. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Mobile column lifts raise the vehicle under the wheels. This service bulletin is a reminder about the usage of mobile column lifts when lifting a complete vehicle.
11018226
Date: 2025-05-12. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
TO CHECK EMERGENCY SIDE WINDOW OPERATION To ensure trouble-free operation, the emergency side windows must be checked on a regular basis. This will allow you to confirm the proper operation of the emergency exit handle and unlatching mechanism, as well as the proper installation and function of th
11018227
Date: 2025-05-12. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, SUSPENSION.
INTRODUCTION The purpose of this service bulletin is to inform you about the removal and installation of Raufoss line fittings
11016085
Date: 2025-03-31. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This service bulletin provides step-by-step instructions on how to remove and install the radiator of the engine cooling system.
11015612
Date: 2025-03-14. Type: Service Bulletin/Repair Instructions. Systems: FORWARD COLLISION AVOIDANCE.
DESCRIPTION VDL Van Hool has released Adaptive Cruise Control (ACC) in combination with Collision Mitigation System (CMS) as an option for above mentioned vehicles. This work procedure gives step-by-step instructions how to retrofit these vehicles with Collision Mitigation System (CMS) and Adaptive
11013089
Date: 2025-01-23. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
Van Hool recently changed-over in production to a a longera articulation shaft (VH11717611) to fasten the wheel-suspension arms to the steering knuckle carrier/hub carrier. Field experience has shown that this change-over has a positive impact on the lifespan of the rubber bushings. The a lon