Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
Consequence: Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
Remedy: Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
720 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
193
EQUIPMENT
147
UNKNOWN OR OTHER
78
STRUCTURE
75
STEERING
46
ENGINE AND ENGINE COOLING
42
POWER TRAIN
37
ENGINE
32
11038027
Date: 2026-09-25. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides information for reporting safety related information to the manufacturer.
11038130
Date: 2026-09-25. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin states that technicians are required to report to the manufacturer when a vehicle has flooded, and specify the height to which the vehicle has been flooded.
11038024
Date: 2026-09-22. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY/WIPER.
This bulletin provides service information regarding exterior glass cleaning.
11038031
Date: 2026-09-22. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
This bulletin provides informaiton when DTC B200FF0 is stored.
11038032
Date: 2026-09-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information when the rear parking sensor sometimes does not work, rear parking sensor loose, rear parking sensor fault message.
11038056
Date: 2026-09-18. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
This bulletin provides information about billing for a broken sunroof glass panel.
11038025
Date: 2026-09-15. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides information when the license plate mounting bracket threded inserts are stripped.
11038090
Date: 2026-09-14. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This bulletin provides information when there is an abnormal knocking noise from the engine compartment; V6 3.0L TFSI.
11038061
Date: 2026-09-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin provides information regarding fault finding and repair information for electric tailgate.
11036917
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides information when the horn sound quality is poor.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
This record lists no complaint under this name, and zero is not confirmed in this data build; the notes below give the reason.
NHTSA lists complaints for this model year under related names: S5 (6). They are counted on those records, not here. Zero is not confirmed for this name.