NHTSA lists 17 complaints for the 2021 Cadillac Escalade NA, 1 of them mention a crash and 1 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as CADILLAC ESCALADE NA.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| mechanical failure | 6 | 35.3% | 0.72 |
|---|
| loss of control | 5 | 29.4% | 0.87 |
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| electrical electronic | 3 | 17.6% | 0.80 |
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| visibility or lighting | 2 | 11.8% | 0.82 |
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| restraint or airbag | 1 | 5.9% | 0.92 |
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Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 9 | 52.9% | 0.85 |
|---|
| low | 7 | 41.2% | 0.64 |
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| high | 1 | 5.9% | 1.00 |
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Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 17 tagged complaints of 17 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
4 recalls.
Date: 2021-09-23. Systems: FUEL SYSTEM, GASOLINE.
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212332040.
Do not drive: No. Park outside: No.
Date: 2021-06-17. Systems: STEERING.
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Consequence: Increased steering effort, particularly at lower speeds, increases the risk of a crash.
Remedy: The power steering module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 13, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212333900.
Do not drive: No. Park outside: No.
Date: 2020-12-23. Systems: SEAT BELTS.
Defect: General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an (excerpt)
Consequence: If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury. (excerpt)
Remedy: GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202322230. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-12-17. Systems: ELECTRICAL SYSTEM.
Defect: General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade and Escalade ESV vehicles. The front passenger seat belt and airbag status telltale lights located in the overhead console in these vehicles may be set to "night mode" when the vehicle is started using remote start or when the vehicle is turned off and re-started after approximately ten minutes without opening the door. In dayt (excerpt)
Consequence: If the telltale lights are not visible, the driver and front passenger may not know that the front passenger is unbuckled or has a deactivated air bag, increasing the risk of passenger injury in a crash. (excerpt)
Remedy: The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began February 1, 2021. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319980. (excerpt)
Do not drive: No. Park outside: No.
Investigations
2 investigations; 0 open.
PE25001
Opened: 2025-01-16. Closed: 2025-10-23.
Loss of motive power due to engine failure
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GMa s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the enginea s bottom end and i
Systems: ENGINE, ENGINE AND ENGINE COOLING.
Linked campaign numbers: 25V274.
PE21010
Opened: 2021-04-09. Closed: 2023-08-24.
Air Bag Malfunction
On April 9, 2021, the Office of Defects Investigations (ODI) opened PE21-010 to investigate instances of air bag malfunction indicator light (MIL) illumination and potential for frontal air bag non-deployment in several vehicles manufactured by General Motors (GM). The vehicles included model year (MY) 2020 through 2021 CT4 and CT5 passenger cars, Sierra and Silverado trucks (1500/2500/3500 models
Systems: AIR BAGS.
Linked campaign numbers: None listed.
Manufacturer communications
817 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 255 |
|---|
| ELECTRICAL SYSTEM | 236 |
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| ENGINE AND ENGINE COOLING | 231 |
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| POWER TRAIN | 105 |
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| STRUCTURE | 55 |
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| ENGINE | 38 |
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| FUEL SYSTEM, DIESEL | 36 |
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| AIR BAGS | 28 |
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11000158
Date: 2024-05-01. Type: Service Bulletin/Repair Instructions. Systems: SEATS, UNKNOWN OR OTHER.
This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
11000163
Date: 2024-05-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
11000160
Date: 2024-04-30. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This service bulletin provides information on proper use of floor mats.
11000162
Date: 2024-04-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
11000164
Date: 2024-04-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
11000119
Date: 2024-04-26. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, POWER TRAIN, SUSPENSION.
This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
11000120
Date: 2024-04-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, UNKNOWN OR OTHER.
This service bulletin provides information for dealers/technicians on the process to disable and enable passive unlocking.
11000157
Date: 2024-04-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This service bulletin provides information for dealers/technicians on Over The Air (OTA) and In Market Enhancement (IME) FAQs.
10254395
Date: 2024-04-25. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING.
This bulletin provides a procedure to program the ECM if the DTC is set and/or the start/stop doesn't restart after a stop.
10253770
Date: 2024-04-18. Type: Service Bulletin/Repair Instructions. Systems: WHEELS.
This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).