No complaints are listed for the 2009 MCI J4500. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as MCI J4500.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
11 recalls. Showing the latest 10 of 11.
Date: 2025-12-10. Systems: STRUCTURE, VISIBILITY.
Defect: Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, (excerpt)
Consequence: The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash. (excerpt)
Remedy: MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005. (excerpt)
Do not drive: No. Park outside: No.
Date: 2021-09-23. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Motor Coach Industries (MCI) is recalling certain 2005-2009 E4500 and 2005-2012 J4500 motorcoaches equipped with Ricon Baylift Wheelchair Lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, " (excerpt)
Consequence: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. (excerpt)
Remedy: Ricon will reinforce the outer barrier with additional supports, free of charge. Owner notification letters were mailed on October 18, 2021. Owners may contact the Ricon's Customer Service at (800) 322-2884, or email RiconA s Recall Coordinator, at admin21e068@Wabtec.com or by locating the nearest Ricon servicing dealer using the locator on the Ricon website A www.riconcorp.com. Owners may als (excerpt)
Do not drive: No. Park outside: No.
Date: 2019-01-07. Systems: STEERING.
Defect: Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
Consequence: Loss of steering control may increase the risk of a crash.
Remedy: MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
Do not drive: No. Park outside: No.
Date: 2015-03-30. Systems: SEAT BELTS.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2007-2010 MCI E4500 and J4500 motor coaches manufactured November 21, 2006, to August 27, 2009, and equipped with certain Recaro Automotive Seating Ergo M bus driver seats. The affected seats were manufactured in a way that the tether bar may push into the retractor panel door and potentially interfere with the seat belt locking mechani (excerpt)
Consequence: If the seat belt locking mechanism does not function as intended, the bus driver may not be properly restrained, increasing the risk of personal injury in the event of a crash. (excerpt)
Remedy: MCI will notify owners , and dealers will inspect and retrofit the seats free of charge. The recall began on May 14, 2015. Owners may contact MCI customer service at 1-800-241-2947. (excerpt)
Do not drive: No. Park outside: No.
Date: 2014-04-04. Systems: SEAT BELTS, SEATS.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
Consequence: In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
Remedy: MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.
Do not drive: No. Park outside: No.
Date: 2013-10-17. Systems: ELECTRICAL SYSTEM.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed (excerpt)
Consequence: Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire. (excerpt)
Remedy: MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401. (excerpt)
Do not drive: No. Park outside: No.
Date: 2012-03-30. Systems: VISIBILITY.
Defect: MOTOR COACH INDUSTRIES, INC (MCI) IS RECALLING CERTAIN MODEL YEAR 2009-2012 J MOTOR COACHES. DUE TO INADEQUATE BONDING, THE TRANSOM WINDOWS (THE REAR-MOST WINDOWS ON EACH SIDE), MAY DETACH FROM THE COACH.
Consequence: A TRANSOM WINDOW MAY DETACH WITHOUT WARNING, INCREASING THE RISK OF PERSONAL INJURY OR PROPERTY DAMAGE.
Remedy: MCI WILL NOTIFY OWNERS, AND DEALERS WILL INSTALL MECHANICAL RETENTION CLIPS ON THE TRANSOM WINDOWS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 5, 2012. OWNERS MAY CONTACT MCI AT 1-800-241-2947.
Do not drive: No. Park outside: No.
Date: 2011-10-26. Systems: ELECTRONIC STABILITY CONTROL (ESC).
Defect: MOTOR COACH INDUSTRIES (MCI) IS RECALLING CERTAIN MODEL YEAR 2003, AND 2007-2012 E AND J MODELS ALONG WITH MODEL YEAR 2007-2012 D4000, D4005, D4500, D4505, D4000ISTV MOTOR COACHES EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM OCTOBER 2002, THROUGH OCTOBER 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROAD INCLINATION CHARACTERIS (excerpt)
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: MCI WILL NOTIFY OWNERS AND REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 4, 2012. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947. (excerpt)
Do not drive: No. Park outside: No.
Date: 2010-04-06. Systems: VISIBILITY.
Defect: MCI IS RECALLING CERTAIN MODEL YEAR 1999-2001, 2007-2011 E4500 AND MODEL YEAR 2001-2011 J4500 COACHES EQUIPPED WITH DOGA WINDSHIELD MOTORS. THE WINDSHIELD WIPER MOTOR MAY FAIL TO OPERATE PROPERLY WHILE THE WIPER SYSTEM IS FUNCTIONING. IF THIS OCCURS, THE WINDSHIELD WIPERS MAY OPERATE INTERMITTENTLY, OPERATE AT A SINGLE SPEED ONLY, OR COMPLETELY STOP OPERATING.
Consequence: IF THE WINDSHIELD WIPERS STOP FUNCTIONING, THE DRIVER'S CLEAR FIELD OF VIEW MAY BE REDUCED INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL FURNISH THE PARTS AND LABOR REQUIRED TO IMPLEMENT THE DOGA-RECOMMENDED REMEDIES ON THE AFFECTED COACHES. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2010. OWNERS MAY CONTACT MCI CUSTOMER SERVICE AT 1-800-241-2947.
Do not drive: No. Park outside: No.
Date: 2009-06-01. Systems: STEERING.
Defect: MCI IS RECALLING CERTAIN MODEL YEAR 2008 AND 2009 MOTOR COACHES, MODEL J4500 MANUFACTURED BETWEEN OCTOBER 2007 AND APRIL 2009; 2009 MOTOR COACHES MODELS D4000ISTV, D4005, D4500, AND D4505 MANUFACTURED BETWEEN JANUARY AND JULY 2009; 2010 D4500 COACHES MANUFACTURED BETWEEN DECEMBER 2008 AND APRIL 2009; 2009 E4500 COACHES MANUFACTURED BETWEEN JANUARY AND APRIL 2009; AND ONE 2003 E4500 COACH MANUFACTU (excerpt)
Consequence: WITH A BROKEN SAS DRIVING TAB, THE ELECTRONIC STABILITY CONTROL (ESC) WILL NOT FUNCTION PROPERLY, WHICH COULD POSSIBLY RESULT IN A VEHICLE CRASH. (excerpt)
Remedy: MCI WILL NOTIFY OWNERS AND THE VEHICLES WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 10, 2009. OWNERS MAY CONTACT MCI AT 1-800-241-2947. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
27 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE AND ENGINE COOLING | 6 |
|---|
| EQUIPMENT | 4 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 4 |
|---|
| POWER TRAIN | 4 |
|---|
| ELECTRICAL SYSTEM | 3 |
|---|
| SERVICE BRAKES, AIR | 3 |
|---|
| SERVICE BRAKES, HYDRAULIC | 2 |
|---|
| UNKNOWN OR OTHER | 2 |
|---|
10222404
Date: 2022-09-07. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion
10206198
Date: 2021-12-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, HYDRAULIC.
This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc brakes, on either Conventional, PreSet or Unitized Wheel-End
10180805
Date: 2020-09-17. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.
10172528
Date: 2020-03-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, EQUIPMENT.
DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles.
10152973
Date: 2018-12-20. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the caster, if necessary.
10116259
Date: 2017-06-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This Service Bulletin informs affected customers to routinely inspect the wheelchair power circuit breaker and cable connections for corrosion every 6,000 miles/9,000 km on model year 2009-2017 MCI J4500 model coaches equipped with a Braun wheelchair lift.
10117380
Date: 2017-03-02. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN, WHEELS.
This Service Bulletin informs affected customers that ZF Friedrichshafen AG has released a Service Information bulletin regarding checking axle hubs and wheel heads if an ABS tell-tale lamp is activated during coach operation on MCI J model coaches, and that immediate action is required in such even
10117379
Date: 2017-03-01. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
This Service Bulletin informs affected customers of the maintenance procedures for the Torca Accuseal clamp utilized on the connection between the after-treatment system (selective catalyst reduction device) and tailpipe; that the clamp is a one time usage clamp; and that a new clamp must be utiliz
10054200
Date: 2013-10-23. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL, FUEL SYSTEM, OTHER.
MCI: AN INCORRECT PART FOR APPLICATION FOR DIESEL EXHAUST FLUID (DEF) NOZZLE SUPPLY HOSE AND METERING UNIT FITTING RESULTED IN LEAKING DEF, THE ILLUMINATION OF CHECK ENGINE TELL TALE LIGHT ON INSTRUMENT PANEL AND IF NOT ADDRESSED, ENGINE WOULD INITIATE SHUTDOWN SEQUENCE. MODEL J4500. NO YEARS LIST
10119144
Date: 2012-12-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING, EQUIPMENT ADAPTIVE/MOBILITY.
This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in colla