No complaints are listed for the 2018 MCI J4500. NHTSA's API and bulk file list none in this build.
Data build 2026-10-08.
NHTSA lists this vehicle as MCI J4500.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
13 recalls. Showing the latest 10 of 13.
Date: 2025-12-10. Systems: STRUCTURE, VISIBILITY.
Defect: Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, (excerpt)
Consequence: The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash. (excerpt)
Remedy: MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005. (excerpt)
Do not drive: No. Park outside: No.
Date: 2021-09-24. Systems: ELECTRICAL SYSTEM.
Defect: Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Consequence: MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash.
Remedy: MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.
Do not drive: No. Park outside: No.
Date: 2021-05-18. Systems: FUEL SYSTEM, DIESEL.
Defect: Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-009.
Do not drive: No. Park outside: No.
Date: 2021-02-10. Systems: ELECTRICAL SYSTEM.
Defect: Motor Coach Industries (MCI) is recalling certain 2018-2021 J4500 and 2018-2020 D45CRTLE vehicles. The power cables may have been improperly installed and routed in the vehicle battery compartment, which may result in chafing.
Consequence: The power cables may chafe, increasing the risk of a fire.
Remedy: MCI will notify owners, and dealers will inspect and if necessary, correct the clearance for the power cables in the battery compartment, free of charge. The recall began March 12, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-003.
Do not drive: No. Park outside: No.
Date: 2020-08-31. Systems: ENGINE AND ENGINE COOLING.
Defect: Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
Consequence: The spilled coolant may increase the risk of a crash. Additionally, transferring passengers from the disabled bus can increase their risk of injury.
Remedy: MCI will notify owners, and dealers will replace the coolant hose, free of charge. The recall began October 30, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 486.
Do not drive: No. Park outside: No.
Date: 2020-06-12. Systems: ELECTRICAL SYSTEM.
Defect: Motor Coach Industries (MCI) is recalling certain 2018-2020 D4000, D4005, D4500, D4505 and D45CRTLE buses manufactured with electric cooling fans (E-fan) for the radiator and charge air cooler, Borg Warner 55SI model dual alternator configuration (with a sense stud and wire), and Parker Vansco Multiplexing Module (VMM) Multiplex system. A build-up of debris, corrosion, and/or water flow could cau (excerpt)
Consequence: If the engine shuts down or loses power while the vehicle is in motion, this may increase the risk of a crash. (excerpt)
Remedy: MCI will notify the affected owners, and dealers will install a new application code in the Parker VMM multiplex modules increasing the overvoltage threshold limit, free of charge. The recall began July 23, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 479. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-04-29. Systems: SEAT BELTS.
Defect: Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number 208, "Occupant Crash Protection," and numb (excerpt)
Consequence: Inability to use the seat belt may increase the risk of injury in the event of a crash. (excerpt)
Remedy: MCI will notify the affected owners, and dealers will inspect and replace the seat belts, as necessary, free of charge. MCI issued owners an interim notification June 26, 2020. The recall began January 13, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 482. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-04-27. Systems: SERVICE BRAKES, AIR.
Defect: Motor Coach Industries (MCI) is recalling certain model year 2014-2019 J4500 and 2018-2019 J3500 motor coaches. The brake hoses may crack or otherwise fail resulting in an air leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Consequence: A leaking brake hose could cause a delay in the actuation time of the front brake, which would increase vehicle's stopping distance and increase the risk of a crash.
Remedy: MCI will notify owners to inspect the brake hoses and replace any hoses that are leaking or otherwise damaged. MCI will reimburse owners for the cost of the inspection, and will provide replacement parts as necessary, free of charge. The recall began June 26, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 481.
Do not drive: No. Park outside: No.
Date: 2019-05-03. Systems: VISIBILITY.
Defect: Motor Coach Industries (MCI) is recalling certain 2019 J3500 and D4505 buses, and 2018-2019 J4500 buses equipped with Transpec T287x Series glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
Consequence: If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
Remedy: MCI will notify owners, instructing them to contact the hatch manufacturer for a replacement roof hatch, free of charge. The recall began June 20, 2019. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 471.
Do not drive: No. Park outside: No.
Date: 2018-10-03. Systems: STRUCTURE.
Defect: Motor Coach Industries (MCI) is recalling certain 2018-2019 MCI J4500 motorcoaches with the 60 passenger seating option. These vehicles may have an insufficient number of emergency egress windows, inhibiting passenger exit in the event of an emergency. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits an (excerpt)
Consequence: In the event of an emergency, an insufficient number of emergency egress windows can lengthen the time that passengers need to exit the vehicle, increasing the risk of injury. (excerpt)
Remedy: MCI will notify owners, and dealers will replace a non-egress window on each side of the vehicle to an egress window and install the proper emergency exit window labels, free of charge. The recall began April 4, 2019. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is FCP 468. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
70 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 21 |
|---|
| ELECTRICAL SYSTEM | 20 |
|---|
| STRUCTURE | 12 |
|---|
| ENGINE AND ENGINE COOLING | 11 |
|---|
| ENGINE | 7 |
|---|
| VISIBILITY | 5 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 3 |
|---|
| EXTERIOR LIGHTING | 3 |
|---|
11036144
Date: 2026-08-11. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES.
This bulletin is to provide instructions for clearing DTC 1067 FMI 7 (Pressure Sensor Not Calibrated) and FMI 11 (Primary and Secondary Circuit Pressure Sensor (PS1/PS2) Plausibility Error - BS Pressure), when required to prevent the loss of Adaptive Cruise Control functionality and the illuminatio
11034101
Date: 2026-06-11. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This bulletin introduces an optional product improvement to the A/C compressor drive system for coaches equipped with a Cummins X12. The improved pulley system is available for customers who wish to reduce noise and vibration characteristics and may be installed at the customera s discretion.
11030367
Date: 2026-03-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, FUEL/PROPULSION SYSTEM.
Instructions to remove DEF sensor bypass calibration from engine ECM and new sensor installation AR - 22inch DEF tank
11030369
Date: 2026-03-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, FUEL/PROPULSION SYSTEM.
Instructions to remove DEF sensor bypass calibration from engine ECM and new sensor installation AR - 22inch DEF tank - CA emissions.
11029031
Date: 2026-02-09. Type: Service Bulletin/Repair Instructions. Systems: STEERING, SUSPENSION.
This TSIB is to inform customers the recommended steering axle cleaning/greasing instructions to prevent damage on axle components due to displacement of grease from the bearings, lubrication reduction and accelerate wear for coaches with independent front suspension.
11023870
Date: 2025-10-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Instructions to download BCC program (T35-1581) V4.06. This program will allow the Eco-Temp system to properly log A17 code for low suction pressure.
11019689
Date: 2025-06-10. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The mini fuses in the battery compartment for the condenser may not be enough for certain load conditions.
11011092
Date: 2024-11-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, UNKNOWN OR OTHER.
Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
10240348
Date: 2023-07-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Instructions to improve sealing in the front junction box.
10222404
Date: 2022-09-07. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion