Defect: Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy: MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
17 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
6
UNKNOWN OR OTHER
3
EXTERIOR LIGHTING
2
SERVICE BRAKES
2
STEERING
2
STRUCTURE
2
ENGINE
1
SUSPENSION
1
11037436
Date: 2026-09-17. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
Instructions for uploading the latest program to add theme lights
11037435
Date: 2026-09-14. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Instructions to clean and treat rusted surface on specific tubes showing rust on bottom of the center chassis.
11036374
Date: 2026-08-18. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
Instructions to verify compression fitting P/N 19-10-1335 is installed correctly.
11036144
Date: 2026-08-11. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES.
This bulletin is to provide instructions for clearing DTC 1067 FMI 7 (Pressure Sensor Not Calibrated) and FMI 11 (Primary and Secondary Circuit Pressure Sensor (PS1/PS2) Plausibility Error - BS Pressure), when required to prevent the loss of Adaptive Cruise Control functionality and the illuminatio
11034100
Date: 2026-06-26. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
Instructions for uploading the latest software to include RGB light features.
11033851
Date: 2026-06-11. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Instructions for adding an oil collection bottle on the HVAC compressor to measure oil seepage past the seal.
11034101
Date: 2026-06-11. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This bulletin introduces an optional product improvement to the A/C compressor drive system for coaches equipped with a Cummins X12. The improved pulley system is available for customers who wish to reduce noise and vibration characteristics and may be installed at the customera s discretion.
11032280
Date: 2026-05-06. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This TSIB provides information to provide a software update. Some coaches using MCC HVAC Eco-Tempo ECU # 07-10-009 software T35-1581 / V1.04 may be experiencing random fault codes due to MCC software errors.
11029029
Date: 2026-02-13. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Instructions to realign windshield support plate to prevent vertical windshield cracks.
11029031
Date: 2026-02-09. Type: Service Bulletin/Repair Instructions. Systems: STEERING, SUSPENSION.
This TSIB is to inform customers the recommended steering axle cleaning/greasing instructions to prevent damage on axle components due to displacement of grease from the bearings, lubrication reduction and accelerate wear for coaches with independent front suspension.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.