NHTSA lists 28 complaints for the 2016 Mercedes-Benz Sprinter 2500, 0 of them mention a crash and 1 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as MERCEDES-BENZ SPRINTER 2500.
Recalls
See new recalls and investigations this week.
15 recalls. Showing the latest 10 of 15.
Date: 2020-10-28. Systems: STEERING.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Do not drive: No. Park outside: No.
Date: 2019-01-08. Systems: AIR BAGS.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air b (excerpt)
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. (excerpt)
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. (excerpt)
Do not drive: No. Park outside: No.
Date: 2019-01-08. Systems: AIR BAGS.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, th (excerpt)
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death. (excerpt)
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. (excerpt)
Do not drive: No. Park outside: No.
Date: 2018-02-15. Systems: EQUIPMENT.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Consequence: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Do not drive: No. Park outside: No.
Date: 2017-12-08. Systems: EQUIPMENT.
Defect: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive forc (excerpt)
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury. (excerpt)
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. (excerpt)
Do not drive: No. Park outside: No.
Date: 2017-10-16. Systems: EQUIPMENT.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Do not drive: No. Park outside: No.
Date: 2017-09-22. Systems: POWER TRAIN.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.
Consequence: A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Do not drive: No. Park outside: No.
Date: 2017-06-05. Systems: EQUIPMENT.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.
Consequence: Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.
Remedy: DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Do not drive: No. Park outside: No.
Date: 2017-03-07. Systems: POWER TRAIN.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.
Consequence: If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.
Remedy: DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Do not drive: No. Park outside: No.
Date: 2017-02-10. Systems: AIR BAGS.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from depl (excerpt)
Consequence: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury. (excerpt)
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
148 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 59 |
|---|
| ENGINE AND ENGINE COOLING | 36 |
|---|
| ELECTRICAL SYSTEM | 11 |
|---|
| ENGINE | 11 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 7 |
|---|
| FUEL SYSTEM, DIESEL | 6 |
|---|
| FUEL/PROPULSION SYSTEM | 6 |
|---|
| POWER TRAIN | 6 |
|---|
11038170
Date: 2026-09-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.
11036855
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calculations. As per GF28.00a Da 9900A: "vehic
11035563
Date: 2026-07-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
11034410
Date: 2026-06-15. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical r
11034416
Date: 2026-06-03. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust. Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11B300, 11EC00, 15E100, 155700, 162500. Additional event
11031943
Date: 2026-04-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Complaint Rattling noise from underneath the vehicle. Cause One or more of the following conditions may be present: 1. The exhaust bracket from the DPF to the transmission is cracked or broken. a ? See Pic. 1 for an example of a broken bracket. 2. Transmission bell housing cracked or broken at the e
11030629
Date: 2026-03-23. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
The check engine light is illuminated, or the AdBlue warning is active, with recorded faults related to AdBlue quality or concentration. Complaint Customer reports an illuminated check engine light and or an AdBlue system warning indicating AdBlue quality out of specification. The vehicle may enter
11028113
Date: 2026-01-16. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
EGR Valve Diagnosis & Cleaning (and EGR Cooler Cleaning) a OM642, Sprinter 906/907 Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list o
11023983
Date: 2025-09-26. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Engine Oil Level Cannot Be Checked via Instrument Cluster Service Menu Complaint Sometimes the engine oil level cannot be determined using the instrument cluster's service menu. The following mes- sages may be displayed: a ?Engine oil level currently inoperative. See Attachment: Message "Engine oil
11023982
Date: 2025-09-16. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54.15-P-057373 is performed before replacing