NHTSA lists 17 complaints for the 2023 Mercedes-Benz Sprinter 2500, 0 of them mention a crash and 1 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as MERCEDES-BENZ SPRINTER 2500.
Recalls
See new recalls and investigations this week.
7 recalls.
Date: 2025-10-24. Systems: STRUCTURE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.
Consequence: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.
Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.
Do not drive: No. Park outside: No.
Date: 2024-07-09. Systems: SUSPENSION.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Consequence: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Do not drive: No. Park outside: No.
Date: 2024-03-24. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Consequence: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
Do not drive: No. Park outside: No.
Date: 2024-03-01. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Consequence: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
Do not drive: No. Park outside: No.
Date: 2023-12-21. Systems: STRUCTURE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Do not drive: No. Park outside: No.
Date: 2023-12-15. Systems: SUSPENSION.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Consequence: A loss of steering control can increase the risk of a crash.
Remedy: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.
Do not drive: No. Park outside: No.
Date: 2023-12-01. Systems: STRUCTURE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle. (excerpt)
Consequence: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury. (excerpt)
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
104 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE | 36 |
|---|
| FUEL/PROPULSION SYSTEM | 13 |
|---|
| POWER TRAIN | 13 |
|---|
| UNKNOWN OR OTHER | 12 |
|---|
| STRUCTURE | 11 |
|---|
| ELECTRICAL SYSTEM | 7 |
|---|
| EQUIPMENT | 4 |
|---|
| ENGINE AND ENGINE COOLING | 3 |
|---|
11038169
Date: 2026-09-29. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversin
11038170
Date: 2026-09-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.
11036855
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calculations. As per GF28.00a Da 9900A: "vehic
11036850
Date: 2026-08-06. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint The coolant warning lamp may be displayed in the instrument cluster. The malfunction indicator lamp (MIL) may also be illuminated. Cause Moisture or corrosion may be present in the connector of the lowa temperature circuit switchover valve (Y97/6) or coolant pump 1 (M75/11). Remedy Inspec
11036846
Date: 2026-08-05. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
Oil Leak at Crankcase Near the High-pressure Fuel Pump OM654 Complaint Visible oil leak at the crankcase near the mounting area of the higha pressure fuel pump on OM654 engines. Cause Oil leakage near the higha pressure fuel pump may result from insufficient sealing performance of the jump shaft s
11036851
Date: 2026-08-05. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
OM654 Engine Oil Consumption Complaint The customer may report repeated low engine oil level warnings in the instrument cluster. The customer may also state that engine oil must be added between scheduled maintenance intervals. During diagnosis, oil residue may be observed at the oil filler neck, cy
11036853
Date: 2026-08-03. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes related to the coolant system: P30040B: Component 'Temperature sensor downstream of charge air cooler' has an open circuit
11035561
Date: 2026-07-24. Type: Service Campaign. Systems: UNKNOWN OR OTHER.
An authorized Mercedes-Benz eSprinter dealer will update the drivetrain control unit on the affected vehicles. An authorized Mercedes-Benz Sprinter dealer will update the engine control unit on the affected vehicles.
11035562
Date: 2026-07-17. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Model 907 with all-wheel drive (A4M) a All-wheel drive inoperative Complaint The customer may report one or more of the following: a ? All-wheel drive is unavailable or inoperative. a ? Rear wheel slip during acceleration on low-traction surfaces. a ? Noise from the front axle area while driving.
11035563
Date: 2026-07-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation