NHTSA lists 40 complaints for the 2022 Mercedes-Benz Sprinter 2500, 2 of them mention a crash and 0 mention a fire. 2 complaints mention an injury, with 2 injuries and 0 deaths reported.
Data build 2026-10-10.
NHTSA lists this vehicle as MERCEDES-BENZ SPRINTER 2500.
Recalls
See new recalls and investigations this week.
7 recalls.
Date: 2024-12-13. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Consequence: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Do not drive: No. Park outside: No.
Date: 2023-12-21. Systems: STRUCTURE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence: A detached partition wall can increase the risk of injury.
Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Do not drive: No. Park outside: No.
Date: 2023-12-01. Systems: STRUCTURE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle. (excerpt)
Consequence: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury. (excerpt)
Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number (excerpt)
Do not drive: No. Park outside: No.
Date: 2023-06-26. Systems: FUEL SYSTEM, GASOLINE.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Do not drive: No. Park outside: No.
Date: 2023-03-24. Systems: ELECTRICAL SYSTEM.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Do not drive: No. Park outside: No.
Date: 2023-02-17. Systems: AIR BAGS, ELECTRICAL SYSTEM.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022 Mercedes-Benz Sprinter vehicles equipped with electrically adjustable front swivel-seats. The wiring harnesses for the swivel-seats may have been incorrectly installed and may become damaged, which can cause the front side air bags not to deploy as intended.
Consequence: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will inspect and reattach the wiring harnesses, as necessary, free of charge. Owner notification letters were mailed March 17, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 5491810.
Do not drive: No. Park outside: No.
Date: 2022-10-21. Systems: POWER TRAIN.
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Consequence: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Do not drive: No. Park outside: No.
Manufacturer communications
96 manufacturer communications.
Communications by system| System | Count |
|---|
| ENGINE | 24 |
|---|
| ELECTRICAL SYSTEM | 16 |
|---|
| STRUCTURE | 11 |
|---|
| FUEL/PROPULSION SYSTEM | 10 |
|---|
| POWER TRAIN | 10 |
|---|
| UNKNOWN OR OTHER | 9 |
|---|
| ENGINE AND ENGINE COOLING | 3 |
|---|
| EQUIPMENT | 3 |
|---|
11038169
Date: 2026-09-29. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
Brakes may lock up when reversing at slow speeds Complaint When reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. Engine may not start following a key cycle. Cause The vehicle triggers a maneuvering or emergency braking event while reversin
11038170
Date: 2026-09-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Unavailability of MB Apps Complaint A popup is seen on the HU with the message "data connection temporarily not available". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.
11036855
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint While driving through muddy / sandy/ off road terrain "4Matic Currently Unavailable" message on the dash Cause This vehicle is not equipped with a fixed force distribution AWD, rather force is only applied to the front axle according to ESP calculations. As per GF28.00a Da 9900A: "vehic
11035562
Date: 2026-07-17. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Model 907 with all-wheel drive (A4M) a All-wheel drive inoperative Complaint The customer may report one or more of the following: a ? All-wheel drive is unavailable or inoperative. a ? Rear wheel slip during acceleration on low-traction surfaces. a ? Noise from the front axle area while driving.
11035563
Date: 2026-07-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
11034411
Date: 2026-06-16. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.
Fuel Level Unchanged After Refueling Complaint The customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. Cause A. The Fuel Supply Control Unit (FSCU) fails to detect a refueling event B. The Fuel Level Sensor provides incorrect readings due to mechanica
11034410
Date: 2026-06-15. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical r
11034417
Date: 2026-06-08. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure
11034412
Date: 2026-06-02. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Complaint ASSYST values in XENTRY actual values and workshop menu of instrument cluster are implausibly excessive. Infor-mation: According to ASSYST values in XENTRY Diagnosis and the instrument cluster workshop menu, a larger jump (for example 20,000 km or 12,500 miles) has been detected within o
11033160
Date: 2026-05-26. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
Sprinter 907 - Rear Axle Noise Diagnosis Best Practices Complaint Various noises from area of rear axle while driving Cause A: Howling Noises The higha frequency howling noise is caused by the normal meshing behavior of the rear axle gear set, consisting of the pinion and crown gear. Two example no