No complaints are listed for the 2004 Pierce Custom Chassis. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as PIERCE CUSTOM CHASSIS.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
2 recalls.
Date: 2007-10-05. Systems: SUSPENSION.
Defect: ON CERTAIN FIRE TRUCKS EQUIPPED WITH AN INDEPENDENT FRONT SUSPENSION, A PITMAN ARM MIGHT FRACTURE UNDER SEVERE LOAD CAUSED BY THREE LOADING CONDITIONS. IN ALL CASES, THE FRONT AXLE MUST BE TURNED FULL LEFT OR RIGHT WHILE (1) SIMULTANEOUSLY BACKING UP AND BRAKING HARD, (2) DRIVING ONE WHEEL OVER OR AGAINST A CURB OR (3) STEERING THE FRONT AXLE FULL LEFT OR RIGHT WHEN THE VEHICLE IS STATIONARY W (excerpt)
Consequence: SUCH A BREAK COULD LEAD TO THE SUSPENSION LOSING ONE OF ITS ANCHOR POINTS, THEREBY POTENTIALLY CAUSING LOSS OF VEHICLE CONTROL WITHOUT PRIOR WARNING WHICH COULD RESULT IN A CRASH. (excerpt)
Remedy: DEALERS WILL REPLACE THE ORIGINAL PITMAN ARMS WITH PITMAN ARMS MADE OF HIGHER STRENGTH MATERIAL. THE RECALL BEGAN ON OCTOBER 29, 2007. OWNERS MAY CONTACT PIERCE AT 920-832-3000. (excerpt)
Do not drive: No. Park outside: No.
Date: 2004-12-09. Systems: STEERING.
Defect: ON CERTAIN FIRE TRUCKS EQUIPPED WITH THE ALL WHEEL STEER OPTION, THE POSITION OF THE FRONT AXLE IS SENSED BY AN OPTICAL ENCODER MOUNTED TO THE BOTTOM OF THE FRONT AXLE KINGPIN, WHICH IS PROTECTED FROM THE ELEMENTS BY AN OUTER CASE. THIS CASE SHARES A COMMON GREASE CAVITY WITH THE KINGPIN. OIL THAT LEACHES FROM THE GREASE CAN MIGRATE THROUGH THE ENCODER SEAL, CAUSING CONTAMINATION OF THE OPTICAL (excerpt)
Consequence: OIL ON THE DISC CAN CAUSE THE ENCODER TO SEND INCORRECT WHEEL POSITION INFORMATION AND CAN CAUSE THE REAR WHEELS TO STEER UNEXPECTEDLY CAUSING THE VEHICLE TO CRASH WITHOUT PRIOR WARNING. (excerpt)
Remedy: DEALERS WILL REPLACE THE ENCODERS WITH NEW ENCODERS WITH MORE ROBUST SEALS. THE CONTROL SOFTWARE WILL BE UPDATED TO PRODUCE AN ERROR CODE AND DISABLE THE REAR STEERING FUNCTION IF UNUSUAL ENCODER INPUTS ARE DETECTED. THE RECALL BEGAN JANUARY 25, 2005. OWNERS SHOULD CONTACT PIERCE AT 1-888-974-3723. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
51 manufacturer communications.
Communications by system| System | Count |
|---|
| UNKNOWN OR OTHER | 28 |
|---|
| ELECTRICAL SYSTEM | 9 |
|---|
| ENGINE | 5 |
|---|
| SUSPENSION | 3 |
|---|
| ENGINE AND ENGINE COOLING | 2 |
|---|
| EXTERIOR LIGHTING | 2 |
|---|
| STRUCTURE | 2 |
|---|
| STEERING | 1 |
|---|
11037322
Date: 2026-08-18. Type: Warranty Program/Extension. Systems: UNKNOWN OR OTHER.
All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipment Services option) without charge.
11036069
Date: 2026-06-30. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
11034150
Date: 2026-06-02. Type: Other. Systems: SUSPENSION.
The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required.
11034152
Date: 2026-06-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
11033184
Date: 2026-05-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a a weta condition before installation, after installation, or on replacement filter assemblies.
11033182
Date: 2026-05-12. Type: Other. Systems: UNKNOWN OR OTHER.
Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components.
11033183
Date: 2026-05-05. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating.
11030481
Date: 2026-03-18. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides the parts and installation instructions for a retrofit installation of the Husky LCD 3 control module and display on an apparatus with an existing legacy Husky 3 foam system.
11029797
Date: 2026-02-18. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This service bulletin is a guide on how to correct a leaning vehicle to the Pierce standard of no more than one inch difference between the outermost edges of symmetrical vehicle features. Vehicle lean is most often the result of shifting or adding equipment to the vehicle.
11029796
Date: 2026-02-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Pierce apparatus equipped with Command Zone multiplexing uses the cab power distribution area for determining the vehicle system voltage. However, because of voltage drop between the batteries and the cab distribution area, this is not a true representation of actual system voltage. To improve the