No complaints are listed for the 2000 Pierce Custom Chassis. NHTSA's API and bulk file list none in this build.
Data build 2026-10-07.
NHTSA lists this vehicle as PIERCE CUSTOM CHASSIS.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
1 recalls.
Date: 2003-10-08. Systems: STEERING.
Defect: ON CERTAIN FIRE TRUCKS WITH TANDEM STEER AXLES. THE TRW TIE-ROD ON THE REAR-MOST AXLE OF A TANDEM AXLE IS RESTRAINED FROM ROTATIONAL MOVEMENT BY A PAIR OF ANTI-ROTATION SEALS LOCATED AT THE BALL SOCKET JOINTS. THESE ANTI-ROTATION SEALS WILL COMPRESS OVER TIME. IF THE ANTI-ROTATION SEAL ALLOWS TOO MUCH MOTION, THE SEALS CAN DETERIORATE, ALLOWING CONTACT BETWEEN THE BALL SOCKET AND THE BALL SHAFT (excerpt)
Consequence: FAILURE OF THE TIE-ROD WILL ALLOW ONE OF THE WHEELS TO SWING TO THE LIMIT OF ITS STEERING STOP, POTENTIALLY CAUSING A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: DEALERS WILL REPLACE THE TIE ROD. NOTIFICATION TO OWNERS BEGAN NOVEMBER 7, 2003. OWNERS SHOULD CONTACT PIERCE AT 1-888-974-3723. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
20 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 8 |
|---|
| UNKNOWN OR OTHER | 3 |
|---|
| ENGINE | 2 |
|---|
| ENGINE AND ENGINE COOLING | 2 |
|---|
| STRUCTURE | 2 |
|---|
| SUSPENSION | 2 |
|---|
| EXTERIOR LIGHTING | 1 |
|---|
| STEERING | 1 |
|---|
11011818
Date: 2024-11-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin is to support the dealer network when replacing a ASL 360 ECU that requires programming on the truck.
11010451
Date: 2024-10-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Pierce apparatus equipped with Command Zone multiplexing uses the cab power distribution area for determining the vehicle system voltage. However, because of voltage drop between the batteries and the cab distribution area, this is not a true representation of actual system voltage. To improve the a
11010452
Date: 2024-10-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Historically, the main battery cable for the mechanical siren was attached to the cab power distribution area. The large draw of electrical current from the mechanical siren activation, would starve other electronics in the cab. Sometime causing HVAC systems, radios and other electronics to shut dow
11010453
Date: 2024-10-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Alternators with a voltage sense terminal must have a voltage sense wire installed between the sense terminal of the alternator and a positive stud of a battery in the main battery bank. The voltage sense wire provides a more accurate voltage measurement to the voltage regulator, resulting in better
11011817
Date: 2024-10-30. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Software update for fault codes on Command Zone display: This software update may help remove ambiguity between active and inactive engine error codes shown on the Command Zone display.
11010449
Date: 2024-10-09. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin will cover the general procedures for adjusting the wear pads and guide pads on Ascendant and Non-Ascendant Ladders & Platforms.
11008383
Date: 2024-10-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin will outline and standardize a procedure for gathering HVAC system information for under-performing HVAC units. Please fill out information and perform the following tasks that are included in the checklist below, prior to submitting a technical support incident on Pierceparts.com.
11008384
Date: 2024-10-02. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
This bulletin will provide torque ratings for constant torque clamps that are used to secure coolant hoses on Pierce Custom Chassis vehicles. See table below for details.
11008386
Date: 2024-09-04. Type: Warranty Program/Extension. Systems: EXTERIOR LIGHTING.
All Roto Rays are warranted to the purchaser for twenty-four months from the date of service against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Roto Rays option) without charge. The defective light must be returned t
11007552
Date: 2024-09-03. Type: Other. Systems: UNKNOWN OR OTHER.
As a product enhancement, larger front landing pads are available for the underside of the 100a AAT basket, These will provide improved protection should the basket inadvertently come into contact with the ground.