NHTSA lists 18 complaints for the 2011 Volkswagen EOS, 2 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 1 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as VOLKSWAGEN EOS.
At a glance
Complaints
18
With crash
2
With fire
0
With injury (complaints)
1
Injuries
1
Deaths
0
Recalls
2
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
415,825
Investigations
3
Open investigations
1
Manufacturer communications
851
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
AIR BAGS
10
55.6%
ELECTRICAL SYSTEM
2
11.1%
POWER TRAIN
2
11.1%
SERVICE BRAKES
2
11.1%
UNKNOWN OR OTHER
2
11.1%
ENGINE
1
5.6%
FORWARD COLLISION AVOIDANCE
1
5.6%
STRUCTURE
1
5.6%
Top subsystems
System
Subsystem
Complaints
ELECTRICAL SYSTEM
HORN
1
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
1
STRUCTURE
BODY
1
One complaint can name several systems, so shares can add to more than 100 percent.
Model-generated complaint tags: This model year has not been tagged.
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contam (excerpt)
Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury. (excerpt)
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen (excerpt)
Do not drive: No. Park outside: No.
Investigations
3 investigations; 1 open.
EA18003
Opened: 2018-04-18. Closed: Not listed.
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan,
Systems: AIR BAGS.
Linked campaign numbers: None listed.
RQ17009
Opened: 2017-11-13. Closed: 2018-05-04.
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan,
Systems: AIR BAGS.
Linked campaign numbers: None listed.
PE15010
Opened: 2015-03-24. Closed: 2015-09-28.
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electric
Date: 2026-09-17. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Suggested fuel additive
11038143
Date: 2026-09-09. Type: Other. Systems: UNKNOWN OR OTHER.
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
11036868
Date: 2026-08-06. Type: Other. Systems: UNKNOWN OR OTHER.
Permission to change Daily Order upgraded to RED Order
11036870
Date: 2026-08-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Differences between a leak and seepage
11035772
Date: 2026-07-15. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the issue: DA 0019 - Hotfix 12-V battery test(s) a No battery diagnosis - Inconclusive test result.
11035762
Date: 2026-07-09. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Oil Consumption Measurement and Electronic Oil Consumption Measurement
11034613
Date: 2026-06-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Lubricating engine components before reassembly.
11034614
Date: 2026-06-18. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Instruction, how to lubicate engine before initial start.
11034621
Date: 2026-06-11. Type: Service Bulletin/Repair Instructions. Systems: AIR BAGS.
Inquiries
11034617
Date: 2026-06-04. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Volkswagen Engine Oil Standards
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.