NHTSA lists 416 complaints for the 2012 Cadillac SRX, 32 of them mention a crash and 4 mention a fire. 23 complaints mention an injury, with 32 injuries and 2 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as CADILLAC SRX.
At a glance
Complaints
416
With crash
32
With fire
4
With injury (complaints)
23
Injuries
32
Deaths
2
Recalls
3
Do not drive recalls
1
Park outside recalls
0
Recall potential units (maximum)
414,333
Investigations
1
Open investigations
0
Manufacturer communications
1,614
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
EXTERIOR LIGHTING
233
56.0%
SERVICE BRAKES
42
10.1%
SUSPENSION
41
9.9%
ELECTRICAL SYSTEM
32
7.7%
UNKNOWN OR OTHER
27
6.5%
STRUCTURE
19
4.6%
STEERING
18
4.3%
AIR BAGS
15
3.6%
ENGINE
15
3.6%
VEHICLE SPEED CONTROL
14
3.4%
Top subsystems
System
Subsystem
Complaints
EXTERIOR LIGHTING
HEADLIGHTS
19
STRUCTURE
BODY
14
POWER TRAIN
AUTOMATIC TRANSMISSION
2
BACK OVER PREVENTION
CAMERA SYSTEM
1
BACK OVER PREVENTION
WARNINGS
1
ELECTRICAL SYSTEM
BODY CONTROL MODULE/BCM
1
ELECTRICAL SYSTEM
IGNITION
1
EQUIPMENT
ELECTRICAL
1
EXTERIOR LIGHTING
TAIL LIGHTS
1
LATCHES/LOCKS/LINKAGES
HOOD
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link. (excerpt)
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash. (excerpt)
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. O (excerpt)
Defect: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehic (excerpt)
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash. (excerpt)
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457. (excerpt)
Defect: General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the s (excerpt)
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash. (excerpt)
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14 (excerpt)
Do not drive: No. Park outside: No.
Investigations
1 investigations; 0 open.
PE20019
Opened: 2020-11-06. Closed: 2021-12-23.
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their veh
Date: 2026-09-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11030974
Date: 2026-04-01. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information communicates information about how to determine if a wheel and tires size change is available.
11030091
Date: 2026-03-09. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11030092
Date: 2026-03-09. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
11027601
Date: 2026-01-08. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11025755
Date: 2025-11-20. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customera s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If
11023091
Date: 2025-09-09. Type: Other. Systems: UNKNOWN OR OTHER.
New Vehicle Monitoring Programs Section in IVH
11022775
Date: 2025-08-27. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Provide info on that parts restriction ending for the rear diff clutch control 19435910
11022084
Date: 2025-08-14. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
11021792
Date: 2025-08-07. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, B3935, C0750, C0755, C0760, C0765, and/o
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.