NHTSA lists 120 complaints for the 2013 Ford C-MAX Hybrid, 5 of them mention a crash and 0 mention a fire. 4 complaints mention an injury, with 5 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as FORD C-MAX HYBRID.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 47 | 39.2% | 0.96 |
|---|
| loss of control | 27 | 22.5% | 0.80 |
|---|
| mechanical failure | 21 | 17.5% | 0.72 |
|---|
| unclear | 8 | 6.7% | 0.77 |
|---|
| structural or corrosion | 6 | 5.0% | 0.56 |
|---|
| restraint or airbag | 4 | 3.3% | 0.89 |
|---|
| noise or comfort | 3 | 2.5% | 0.80 |
|---|
| visibility or lighting | 2 | 1.7% | 0.88 |
|---|
| fire or overheating | 1 | 0.8% | 0.51 |
|---|
| fluid or fuel leak | 1 | 0.8% | 0.48 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 60 | 50.0% | 0.82 |
|---|
| low | 47 | 39.2% | 0.81 |
|---|
| high | 12 | 10.0% | 0.82 |
|---|
| none | 1 | 0.8% | 0.77 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 120 tagged complaints of 120 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
2 recalls.
Date: 2013-07-10. Systems: STRUCTURE.
Defect: Ford Motor Company is recalling certain model year 2013 C-Max hybrid vehicles, without panoramic roofs, that were manufactured January 19, 2012, through June 25, 2013. During vehicle testing, the vehicle exceeded a head injury criteria requirement set by the standard. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection in Interior Impact."
Consequence: In the event of a crash, an occupant could be at an increased risk of an injury.
Remedy: Ford will notify owners, and dealers will install energy absorbers between the headliner and the roof. The recall began on August 5, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C02.
Do not drive: No. Park outside: No.
Date: 2013-03-07. Systems: LATCHES/LOCKS/LINKAGES.
Defect: Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence: The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Remedy: Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Do not drive: No. Park outside: No.
Investigations
3 investigations; 0 open.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Systems: ELECTRICAL SYSTEM.
Linked campaign numbers: 22V063000.
RQ19005
Opened: 2019-12-19. Closed: 2022-02-07.
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall whi
Systems: LATCHES/LOCKS/LINKAGES, STRUCTURE.
Linked campaign numbers: 20V177000, 20V331000.
PE16001
Opened: 2016-01-16. Closed: 2016-10-29.
Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in mo
Systems: LATCHES/LOCKS/LINKAGES.
Linked campaign numbers: 16V643000.
Manufacturer communications
46 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 14 |
|---|
| EQUIPMENT | 13 |
|---|
| POWER TRAIN | 9 |
|---|
| ENGINE | 6 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 4 |
|---|
| STRUCTURE | 4 |
|---|
| SERVICE BRAKES | 3 |
|---|
| VISIBILITY | 2 |
|---|
10177123
Date: 2020-06-30. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, POWER TRAIN.
Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be prese
10175895
Date: 2020-05-18. Type: Service Bulletin/Repair Instructions. Systems: SEATS, STRUCTURE.
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/
10164508
Date: 2019-08-09. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or disc
10058088
Date: 2015-07-20. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
THIS TSB CONTAINS AN OWNER LETTER. SEE DOCUMENT SEARCH BUTTON BELOW. BULLETIN INFORMATION INVOLVING 2013-2014 MODELYEAR C-MAX HYBRID ELECTRIC VEHICLES SOFTWARE UPDATE. SOME OF THE VEHICLES , CERTAIN ELECTRONIC CONTROL MODUES MAY NOT TIME OUT OR POWER DOWN CORRECTLY WHEN VEHICLE IS NOT IN USE. *LJ
10057834
Date: 2015-07-01. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA
10058266
Date: 2015-05-18. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
TSB CONTAINS OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. FORD 2013-2014 C-MAX HYBRID: CUSTOMER SATISFACTION PROGRAM REGARDING 12VOLT BATTERY TEST AND MODULE SOFTWARE UPDATE. *LJ
10058094
Date: 2014-11-26. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
THIS TSB CONTAINS OWNERS LETTER. SEE DOCUMENT SEARCH BUTTON. FORD MY/FORD LINCOLN 2011-2014 MODEL YEAR VEHICLES EQUIPPED WITH SYNC AND MYFORD/MY LINCOLN TOUCH. WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE AND HARDWARE. *LJ
10058109
Date: 2014-09-16. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
FORD: AFTER FOUR WHEEL FLAT TOWING BEHIND RECREATIONAL VEHICLE, VEHICLE MAY EXPERIENCE DISCHARGED OF 12 VOLT BATTERY AND/OR SERVICE ADVANCE TRAC CLUSTER MESSAGE. MODEL 2013-14 C-MAX HYBRID OR ENERGI. *PE
10057866
Date: 2014-09-01. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, EQUIPMENT ADAPTIVE/MOBILITY.
FORD: POTENTIAL DRIVING ISSUES OCCUR WHEN USING AFTERMARKET DEVICES FOR VEHICLES WITH SMART DATA LINK CONNECTOR (SDLC) AND TO CHECK FOR AFTERMARKET DEVICES AND DISCONNECT THEM FROM DATA LINK CONNECTORS AND RETEST FOR CODES PRIOR TO DIAGNOSTICS. MODEL 2012-14 FOCUS ELECTRIC, 2013-14 C-MAX HYBRID/ENE
10056697
Date: 2014-08-27. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. ON SOME VEHICLES, THE 12 VOLT BATTERY IS EXPERIENCE A DISCHARGE AND TO CORRECT THIS ISSUE, A SERVICE PROCEDURE HAS BEEN PROVIDED. MODEL 2013-14 C-MAX. *PE