NHTSA lists 4 complaints for the 2021 Keystone Cougar, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as KEYSTONE COUGAR.
Recalls
See new recalls and investigations this week.
7 recalls.
Date: 2022-03-31. Systems: STRUCTURE, TIRES.
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Consequence: Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy: Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-430.
Do not drive: No. Park outside: No.
Date: 2021-09-13. Systems: EQUIPMENT.
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Consequence: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Do not drive: No. Park outside: No.
Date: 2021-05-24. Systems: STRUCTURE, SUSPENSION.
Defect: Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Consequence: A buckled frame rail can increase the risk of a crash.
Remedy: Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-411.
Do not drive: No. Park outside: No.
Date: 2021-03-16. Systems: ELECTRICAL SYSTEM.
Defect: Keystone RV Company (Keystone) is recalling certain 2021 Cougar 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Consequence: An energized shore power connection can cause an electrical shock, increasing the risk of injury.
Remedy: Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-403.
Do not drive: No. Park outside: No.
Date: 2020-12-18. Systems: ELECTRICAL SYSTEM.
Defect: Keystone RV Company (Keystone) is recalling certain 2021 Cougar 22MLS, 22RBS, 25RDS, 26RBS, 26RKS, 27RES, 29BHS, 30RKD, 31MBS, 32RLI and 34TSB recreational trailers equipped with a Solar Prep or an off-the-grid "OTG" Solar Camping Package. The Solar Prep wiring to the 12VDC breakers located by the battery may not be connected to the protected side of the breaker.
Consequence: Since it is not connected properly to the breaker, if the Solar Prep wiring experiences an electrical short, it will increase the risk of a fire.
Remedy: Keystone will notify owners, and dealers will inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed, free of charge. The recall began January 11, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-392.
Do not drive: No. Park outside: No.
Date: 2020-10-30. Systems: EQUIPMENT.
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Consequence: If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
Remedy: Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389.
Do not drive: No. Park outside: No.
Date: 2020-05-26. Systems: EQUIPMENT.
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Consequence: If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Remedy: Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-377.
Do not drive: No. Park outside: No.
Manufacturer communications
7 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 4 |
|---|
| STRUCTURE | 3 |
|---|
| COMMUNICATION | 1 |
|---|
10237371
Date: 2023-06-05. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
Revised repair instructions for KSB-221025 - This process describes how to inspect and add an End of Line Resistor (EOL) to the In-Command system that may be exhibiting erratic readings on HVAC and/or lose communication with components. It has been determined the vehicles in this KSB population may
10226766
Date: 2022-11-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so dealership personnel can perform proper and efficient service. KSBA?A A s are intended to be used by
10213697
Date: 2022-06-03. Type: Service Bulletin/Repair Instructions. Systems: COMMUNICATION, EQUIPMENT.
Dealer letter for CSC-220420. With some models and features, the Display Commander (LCD screen) for the In-Command system, may exhibit erratic readings on HVAC and/or lose communication with components. This is caused because Keystone may not have installed an End of Line (EOL) Resistor in the A?A A
10211703
Date: 2022-05-11. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
With some models and features, the Display Commander (LCD screen) for the In-Command system, may exhibit erratic readings on HVAC and/or lose communication with components. This is caused because Keystone may not have installed an End of Line (EOL) Resistor in the A A?A A A A GatewayA A?A A A A loc
10209116
Date: 2022-03-15. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be c
10200516
Date: 2021-08-18. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be c
10193925
Date: 2021-05-18. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be considered for reimbursement. Further delay