NHTSA lists 348 complaints for the 2004 Mercury Grand Marquis, 17 of them mention a crash and 4 mention a fire. 9 complaints mention an injury, with 10 injuries and 1 deaths reported.
Data build 2026-10-10.
NHTSA lists this vehicle as MERCURY GRAND MARQUIS.
At a glance
Complaints
348
With crash
17
With fire
4
With injury (complaints)
9
Injuries
10
Deaths
1
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
296,004
Investigations
5
Open investigations
0
Manufacturer communications
49
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
EXTERIOR LIGHTING
207
59.5%
STEERING
65
18.7%
ELECTRICAL SYSTEM
40
11.5%
VEHICLE SPEED CONTROL
23
6.6%
ENGINE AND ENGINE COOLING
10
2.9%
POWER TRAIN
9
2.6%
STRUCTURE
8
2.3%
VISIBILITY
7
2.0%
AIR BAGS
6
1.7%
INTERIOR LIGHTING
6
1.7%
Top subsystems
System
Subsystem
Complaints
EXTERIOR LIGHTING
HEADLIGHTS
21
POWER TRAIN
AUTOMATIC TRANSMISSION
5
STRUCTURE
BODY
5
ENGINE AND ENGINE COOLING
EXHAUST SYSTEM
4
VEHICLE SPEED CONTROL
ACCELERATOR PEDAL
4
VISIBILITY
WINDSHIELD WIPER/WASHER
4
SERVICE BRAKES, HYDRAULIC
PEDALS AND LINKAGES
3
VEHICLE SPEED CONTROL
CRUISE CONTROL
2
AIR BAGS
FRONTAL
1
ELECTRICAL SYSTEM
IGNITION
1
One complaint can name several systems, so shares can add to more than 100 percent.
Model-generated complaint tags: This model year has not been tagged.
Defect: Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005. The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.
Consequence: A loss of headlights can reduce driver visibility and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the LCM, free of charge. The recall began April 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S39.
Do not drive: No. Park outside: No.
Investigations
5 investigations; 0 open.
PE15028
Opened: 2015-08-10. Closed: 2016-01-08.
Loss of headlights
The Office of Defects Investigation (ODI) opened an investigation concerning the loss of headlights in model year (MY) 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles. The subject vehicles share the same architecture and major components.ODI has received 636 unique reports (for all submission dates) related to the alleged defect, with owners describing a loss of both low and/or hi
In a letter dated October 2, 2014 the Office of Defects Investigation (ODI) was initially petitioned by the North Carolina Consumers Council, Inc. requesting a defect investigation of an alleged defect condition resulting in headlight and/or exterior lighting failure on 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles.ODI analyzed Vehicle Owner Questionnaire (VOQ) complaints receiv
Systems: EXTERIOR LIGHTING.
Linked campaign numbers: None listed.
PE14021
Opened: 2014-07-07. Closed: 2014-11-21.
Steering Column Shaft Obstruction
On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, ODI has received four additional own
Systems: ENGINE AND ENGINE COOLING, STEERING.
Linked campaign numbers: None listed.
PE08066
Opened: 2008-11-26. Closed: 2009-03-24.
LOSS OF HEADLIGHT FUNCTION
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF COMPLAINT REPORTS, FIELD AND TECHNICAL DATA PROVIDED BY FORD AND COMPLAINANT INTERVIEWS. FORD FOUND THAT SOME LIGHTING CONTROL MODULES (LCM) IN THE SUBJECT VEHICLES CONTAINED DEFECTIVE SOLDER JOINTS ON THE PRINTED CIRCUIT BOARD.THIS CONDITION CAN LEAD TO POOR HEADLIGHT PERFORMANCE RANGING FROM INTERMITTENT OUTAGE AND DIMMING TO EVENTU
Systems: EXTERIOR LIGHTING.
Linked campaign numbers: None listed.
DP05005
Opened: 2005-09-22. Closed: 2006-01-04.
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CY
Systems: ENGINE AND ENGINE COOLING.
Linked campaign numbers: None listed.
Manufacturer communications
49 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
14
ENGINE AND ENGINE COOLING
10
POWER TRAIN
5
EQUIPMENT
4
VISIBILITY
4
STEERING
3
STRUCTURE
3
EXTERIOR LIGHTING
2
10155551
Date: 2019-02-07. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
10156863
Date: 2019-02-07. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, STRUCTURE.
Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
10109070
Date: 2016-09-21. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, ENGINE AND ENGINE COOLING.
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to
10074793
Date: 2015-06-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
10055936
Date: 2014-04-11. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.
FORD: THE LIGHTING CONTROL MODULE HAS EXTENDED WARRANTY COVERAGE, ON CERTAIN VEHICLES, DUE TO A POSSIBLE CRACK ON SOLDER JOINT THAT CONNECTS RELAY TO CIRCUIT BOARD. MODEL 2003-2005 CROWN VICTORIA, GRAND MARQUIS. *PE
10056190
Date: 2014-04-11. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
FORD: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. INFORMATION REGARDING THE LIGHTING CONTROL MODULE EXTENDED WARRANTY COVERAGE, FOR SOME VEHICLES, TO 15 YEARS OR 250,000 MILES, WHICHEVER OCCURS FIRST. MODEL 2003-2005 VICTORIA, GRAND MARQUIS. *PE
10023943
Date: 2007-10-01. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
SOME 1997-2008 VEHICLES EQUIPPED WITH A 4.6L 2V, 5.4L 2V, OR 6.8L 2V ENGINE--SPARK PLUG THREAD REPAIR PROCEDURE--NOT COVERED UNDER NEW VEHICLE LIMITED WARRANTY. *NJ THIS INCLUDES F-53 MOTORHOME CHASSIS. UPDATED 2/23/10. *PE
10014100
Date: 2006-01-01. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.
LIMITED SLIP AXLE CHATTER, SHUDDER, BINDING SENSATION, OR VIBRATION DURING LOW SPEED TURNING MANEUVERS. *TT
10018745
Date: 2005-11-14. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
WDS COP KIT DIAGNOSTIC TIP - COIL ON PLUG (COP) IGNITION SYSTEMS - ENGINE MISFIRE OR ROUGH RUNNING. *TT
10014138
Date: 2005-06-07. Type: Service Bulletin/Repair Instructions. Systems: SEAT BELTS.
SAFETY BELT RETRACTION SPEED. *TT
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.