The Used Car Index

2018 Western Star 4700 problems

NHTSA lists 1 complaints for the 2018 Western Star 4700, 1 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 1 injuries and 0 deaths reported.

Data build 2026-10-09.

NHTSA lists this vehicle as WESTERN STAR 4700.

At a glance

Complaints
1
With crash
1
With fire
0
With injury (complaints)
1
Injuries
1
Deaths
0
Recalls
12
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
438,255
Investigations
1
Open investigations
0
Manufacturer communications
529

Complaints per 100k sold unavailable. No sales source is available for this record.

Where the complaints are

Top systems
SystemComplaintsShare of this vehicle's complaints
AIR BAGS1100.0%
Top subsystems
SystemSubsystemComplaints

One complaint can name several systems, so shares can add to more than 100 percent.

Model-generated complaint tags

These labels are model-generated, not NHTSA data.

Failure modes
LabelCountShare of taggedMean confidence
loss of control1100.0%0.88
Severities
LabelCountShare of taggedMean confidence
high1100.0%1.00

Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 1 tagged complaints of 1 complaints (100.0%).

Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.

Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.

Recalls

See new recalls and investigations this week.

12 recalls. Showing the latest 10 of 12.

21V896000

Date: 2021-11-17. Systems: TIRES.

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these vehicles from the Tire and Rim Association or tire manufacturer. As such, these vehicles fail to com (excerpt)

Consequence: Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash. (excerpt)

Remedy: Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-908. (excerpt)

Do not drive: No. Park outside: No.

21V882000

Date: 2021-11-12. Systems: ELECTRICAL SYSTEM.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances, the power stud may contact the bulkhead and result in an electrical arc.

Consequence: An electrical arc can increase the risk of a fire.

Remedy: Dealers will replace the pass-through power studs, free of charge. Owner notification letters were mailed January 7, 2022. This recall supersedes previous recall number 18V-191. Vehicles previously inspected and considered complete under 18V-191 will need to return for the new remedy. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-907.

Do not drive: No. Park outside: No.

21V326000

Date: 2021-05-07. Systems: FUEL SYSTEM, DIESEL.

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

Do not drive: No. Park outside: No.

20V642000

Date: 2020-10-16. Systems: POWER TRAIN.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner Cascadia, Business Class M2, 108SD, 114SD and 122SD and Western Star 4700, 4900 and 5700 vehicles. An internal component within the clutch assembly may fail, which in certain circumstances could allow the vehicle to move unexpectedly.

Consequence: Unintended vehicle movement van increase the risk of a crash.

Remedy: DTNA will notify owners, and dealers will update the software and replace the clutches, free of charge. DTNA issued owners an interim notification on December 7, 2020. Owner notification letters were mailed on May 28, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-865.

Do not drive: No. Park outside: No.

18V913000

Date: 2018-12-19. Systems: STEERING, SUSPENSION.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.

Consequence: Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.

Remedy: DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number for this recall is FL-802.

Do not drive: No. Park outside: No.

18V903000

Date: 2018-12-19. Systems: POWER TRAIN.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Business Class M2, Western Star 4700, 4900, and 5700 vehicles, equipped with certain Eaton ECA heavy-duty truck clutches. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.

Consequence: Unintended vehicle movement can increase the risk of a crash.

Remedy: DTNA will notify owners, and dealers will update the software, and repair any physical components, free of charge. DTNA issued owners an interim notification on February 16, 2019. The recall began July 31, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-803.

Do not drive: No. Park outside: No.

18V703000

Date: 2018-10-05. Systems: SERVICE BRAKES, AIR.

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2019 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Freightliner Custom Chassis Corporation S2C 106 Cab, S2G Cab Chassis, XCL, XCM, XBS, XCP, XCR, Western Star 4700, 4900 and 5700 trucks. The brake caliper mounting bolts may have been insufficiently tightened.

Consequence: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Remedy: DTNA will notify owners, and dealers will check and tighten the brake caliper mounting bolts, free of charge. The recall began December 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-794.

Do not drive: No. Park outside: No.

18V353000

Date: 2018-05-29. Systems: SERVICE BRAKES, HYDRAULIC.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper mounting bolts on these vehicles may be insufficiently tightened, allowing the bolts to loosen.

Consequence: If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.

Remedy: DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-772.

Do not drive: No. Park outside: No.

18V191000

Date: 2018-03-26. Systems: ELECTRICAL SYSTEM.

Defect: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Western Star 4700, 4900, 5700, and 6900 trucks. The affected trucks have a power stud that passes through the bulkhead. In certain circumstances the power stud may contact the bulkhead and result in an electrical arc.

Consequence: An electrical arc can increase the risk of a fire.

Remedy: DTNA will notify owners, and dealers will inspect the power stud for the proper clearance to the bulkhead, and replace it if necessary, free of charge. DTNA issued an interim notification to owners on May 23, 2018. The recall began October 29, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-766.

Do not drive: No. Park outside: No.

17V761000

Date: 2017-11-27. Systems: EXTERIOR LIGHTING.

Defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.

Consequence: If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.

Remedy: DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.

Do not drive: No. Park outside: No.

Investigations

1 investigations; 0 open.

AQ18002

Opened: 2018-04-23. Closed: 2024-07-11.

Daimler Trucks North America Recalls

On April 23, 2018, the National Highway Trai? c Safety Administration (a NHTSAa ) opened Audit Query (AQ18002) to assess the timeliness and scope of four recalls i? led by Daimler Trucks North America, LLC (a DTNAa ). NHTSA subsequently expanded AQ18002 to examine the timeliness and scope of three additional DTNA recalls and compliance with early warning reporting and manufacturer communicatio

Systems: EXTERIOR LIGHTING, STEERING.

Linked campaign numbers: None listed.

Manufacturer communications

529 manufacturer communications.

Communications by system
SystemCount
EQUIPMENT173
ENGINE AND ENGINE COOLING136
ELECTRICAL SYSTEM77
ENGINE65
POWER TRAIN51
FUEL SYSTEM, GASOLINE27
FUEL SYSTEM, DIESEL25
EQUIPMENT ADAPTIVE/MOBILITY23

11034507

Date: 2026-06-01. Type: Service Bulletin/Repair Instructions. Systems: FUEL/PROPULSION SYSTEM.

Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals

11017553

Date: 2025-04-30. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.

Service Solution for DT12 Oil Plug Ports

11016309

Date: 2025-03-20. Type: Other. Systems: ENGINE.

CX Advocate for NOx conversion low faults

11014818

Date: 2025-02-20. Type: Other. Systems: ENGINE.

CX Advocate for NOx conversion low faults

11014819

Date: 2025-02-20. Type: Other. Systems: ENGINE.

CX Advocate for turbo oil drain cracking

11013196

Date: 2025-01-16. Type: Other. Systems: ENGINE.

CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.

11013199

Date: 2025-01-16. Type: Other. Systems: ENGINE.

CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.

11013204

Date: 2025-01-16. Type: Other. Systems: ENGINE.

CX Advocate for NOx conversion low faults

11013206

Date: 2025-01-16. Type: Other. Systems: ENGINE.

CX Advocate for turbo oil drain cracking

11013219

Date: 2025-01-14. Type: Other. Systems: STEERING.

Service Solution for Power Steering Reservoir Fill Cap Venting

Notes on this record

  • Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
  • System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
  • Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
  • A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.

Other names NHTSA uses

None listed.

Matched NHTSA models

Matched labels and complaints
NHTSA model labelComplaints
47001

Same model, other years

All model years | All Western Star models

Other Western Star models, 2018

Sources

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