NHTSA lists 50 complaints for the 2013 Ford C-MAX Energi, 2 of them mention a crash and 3 mention a fire. 2 complaints mention an injury, with 2 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as FORD C-MAX ENERGI.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| electrical electronic | 14 | 28.0% | 0.96 |
|---|
| loss of control | 13 | 26.0% | 0.86 |
|---|
| fire or overheating | 9 | 18.0% | 0.92 |
|---|
| mechanical failure | 9 | 18.0% | 0.73 |
|---|
| unclear | 3 | 6.0% | 0.97 |
|---|
| restraint or airbag | 1 | 2.0% | 0.99 |
|---|
| visibility or lighting | 1 | 2.0% | 0.96 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 28 | 56.0% | 0.86 |
|---|
| low | 17 | 34.0% | 0.67 |
|---|
| high | 5 | 10.0% | 0.87 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 50 tagged complaints of 50 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
See new recalls and investigations this week.
1 recalls.
Date: 2013-10-17. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Defect: Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft (excerpt)
Consequence: Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft. (excerpt)
Remedy: Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07. (excerpt)
Do not drive: No. Park outside: No.
Investigations
3 investigations; 0 open.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Systems: ELECTRICAL SYSTEM.
Linked campaign numbers: 22V063000.
RQ19005
Opened: 2019-12-19. Closed: 2022-02-07.
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall whi
Systems: LATCHES/LOCKS/LINKAGES, STRUCTURE.
Linked campaign numbers: 20V177000, 20V331000.
PE16001
Opened: 2016-01-16. Closed: 2016-10-29.
Door Latch Failure
In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in mo
Systems: LATCHES/LOCKS/LINKAGES.
Linked campaign numbers: 16V643000.
Manufacturer communications
44 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 22 |
|---|
| EQUIPMENT | 13 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 5 |
|---|
| ENGINE | 4 |
|---|
| POWER TRAIN | 4 |
|---|
| STRUCTURE | 3 |
|---|
| VISIBILITY | 3 |
|---|
| SERVICE BRAKES | 2 |
|---|
10175895
Date: 2020-05-18. Type: Service Bulletin/Repair Instructions. Systems: SEATS, STRUCTURE.
Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/
10168790
Date: 2019-11-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, POWER TRAIN.
Some 2013 2017 C-MAX Energi, 2017 2018 C-MAX Hybrid, 2013 2020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451. When performin
10164508
Date: 2019-08-09. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or disc
10153935
Date: 2018-12-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the S
10144195
Date: 2018-07-20. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the S
10143089
Date: 2018-06-11. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, EQUIPMENT ADAPTIVE/MOBILITY.
Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is
10109018
Date: 2017-04-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module
10095781
Date: 2017-02-09. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. 2G NETWORKS WERE DECOMMISSIONE
10204994
Date: 2016-03-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT, STEERING, STRUCTURE, VISIBILITY.
Online automotive service information system for March 2016
10058325
Date: 2015-09-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
FORD: A 12 VOLT BATTERY WILL DISCHARGE ON CERTAIN VEHICLES. MODEL 2013-14 C-MAX ENERGI. *PE