No complaints are listed for the 2013 Gillig LOW Floor. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as GILLIG LOW FLOOR.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
17 recalls. Showing the latest 10 of 17.
Date: 2025-12-15. Systems: STRUCTURE.
Defect: Gillig, LLC (Gillig) is recalling certain 2013 Low Floor transit buses. The emergency exit window latch may fail, allowing the window to open during a crash. As such, these emergency exit windows fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: A window that opens during a crash may not properly retain passengers, increasing the risk of injury.
Remedy: Gillig will work with Arrow to replace the emergency release bar assembly, free of charge. Owner notification letters were mailed January 21, 2026. Owners may contact Gillig customer service at 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2020-07-02. Systems: STEERING.
Defect: Gillig, LLC. (Gillig) is recalling certain 2013-2020 hybrid and all-electric Low Floor buses equipped with a steering system that uses a high-voltage electric motor and hydraulic pump assembly to provide power steering assist. The shaft coupling between the motor and pump may fail and cause a loss of hydraulic power steering assist.
Consequence: A loss of power steering assist may increase the risk of crash.
Remedy: Gillig will notify owners, and dealers will replace the motor-pump assemblies, free of charge. The recall began August 13, 2020. Owners may contact Gillig customer service at 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2020-03-25. Systems: ELECTRICAL SYSTEM.
Defect: Gillig LLC (Gillig) is recalling certain 2012-2020 Low Floor buses. The circuit breaker ratings on the DEF Line Heater circuit and the Aftertreatment-Ignition circuit may be higher than the rating for the wire and connector.
Consequence: With the improper circuit breaker rating, an electrical short in either of these circuits may increase the risk of a fire.
Remedy: Gillig will notify owners, and dealers will replace the circuit breakers, free of charge. The recall began April 24, 2020. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2018-11-09. Systems: PARKING BRAKE, SERVICE BRAKES, AIR.
Defect: Gillig LLC (Gillig) is recalling certain 2013-2018 Gillig Low Floor transit buses equipped with disk brakes. The spring cage bolts on the air brakes may not be sufficiently tightened, reducing the effectiveness of the parking brake.
Consequence: Loose cage bolts may result in the bus rolling away when in the park position or a loss of braking ability if the service brake air pressure is lost while moving. Either condition may increase the risk of a crash.
Remedy: Gillig will notify owners, and dealers will tighten the spring cage bolts, free of charge. The recall began December 10, 2018. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2018-08-09. Systems: EXTERIOR LIGHTING.
Defect: Gillig LLC (Gillig) is recalling certain 2012-2018 Gillig Low Floor vehicles. The front and rear turn signals on these vehicles may flash at different rates, potentially confusing other drivers of the vehicle's intention. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: The mismatched flashing may confuse other drivers, increasing the risk of a crash.
Remedy: Gillig will notify the owner of the buses, and dealers will reprogram the turn signals with new software, free of charge. The recall began August 30, 2018. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2018-06-20. Systems: EXTERIOR LIGHTING.
Defect: Gillig LLC (Gillig) is recalling certain 2001-2018 Gillig Low Floor transit buses. The turn signals may flash slowly, reducing their visibility to other drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: The reduced visibility of the turn signals can increase the risk of a crash.
Remedy: Gillig will notify owners, and dealers will update the software that controls the turn flash rate, free of charge. The recall began on August 2, 2018. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2017-09-08. Systems: STEERING.
Defect: Gillig LLC (Gillig) is recalling certain 2013-2016 Hybrid and all Electric Low Floor buses with electro-hydraulic power steering assist. The coupler between the high-voltage electric motor and hydraulic steering pump shafts may fail, resulting in a loss of power steering assist.
Consequence: A loss of power steering assist will cause the need for increased steering effort, increasing the risk of a crash.
Remedy: Gillig will notify owners, and dealers will replace the steering motor-pump assemblies, free of charge. The recall began on October 24, 2017. Owners may contact Gillig customer service at 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2017-02-24. Systems: EXTERIOR LIGHTING.
Defect: Gillig LLC (Gillig) is recalling certain model year 1997-2017 Low Floor transit buses. The front turn signals installed on standard profile (non-BRT) buses may not be sufficiently visible to other drivers or pedestrians. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence: The reduced visibility of the turn signals may increase the risk of a crash.
Remedy: Gillig will notify owners, and dealers will install turn signals that have increased visibility. The recall began June 7, 2019. Owners may contact Gillig customer service at 1-510-264-5073 or 1-800-735-1500.
Do not drive: No. Park outside: No.
Date: 2016-06-21. Systems: EXTERIOR LIGHTING.
Defect: Gillig LLC (Gillig) is recalling certain model year 2012-2016 Lowfloor diesel-electric hybrid vehicles manufactured March 6, 2012, to June 7, 2016. The affected vehicles are equipped with stop lamp activation that may inadvertently flash the rear brake lights. As such, these vehicles do not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective (excerpt)
Consequence: Flashing brake lights may cause confusion to other drivers, increasing the risk of a crash. (excerpt)
Remedy: Gillig will notify owners, and dealers will install a new software update, free of charge. The recall began on July 2016. Owners may contact Gillig customer service at 1-800-735-1500. (excerpt)
Do not drive: No. Park outside: No.
Date: 2016-01-13. Systems: SEATS.
Defect: Gillig LLC (Gillig) is recalling certain model year 2010-2015 Low Floor transit buses manufactured April 1, 2010 to October 30, 2015, equipped with Recaro Ergo-M Commercial Bus Driver Seats. The affected seats have J-Brackets that may be missing welds which could allow the seat belt anchorage assembly to separate from the J-Bracket.
Consequence: If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.
Remedy: Gillig will notify the owners, and dealers will inspect the seats to determine if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on March 1, 2016. Owners may contact Gillig customer service at 1-800-735-1500.
Do not drive: No. Park outside: No.
Manufacturer communications
21 manufacturer communications.
Communications by system| System | Count |
|---|
| EQUIPMENT | 6 |
|---|
| STEERING | 5 |
|---|
| ENGINE AND ENGINE COOLING | 3 |
|---|
| EQUIPMENT ADAPTIVE/MOBILITY | 3 |
|---|
| ELECTRICAL SYSTEM | 2 |
|---|
| FUEL SYSTEM, OTHER | 2 |
|---|
| AIR BAGS | 1 |
|---|
| SERVICE BRAKES, AIR | 1 |
|---|
10161336
Date: 2019-05-28. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
After a review of the fuse selection in some of your 2013 through 2015 Hybrid buses, Gillig determined that the fuses in the battery fuse box need to be changed.
10161335
Date: 2019-05-06. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Because of a supply issue with the blue hose covering, Eaton is temporarily making FC-300 hose using black covering. FC-300 hose assemblies made between October 2018 to May 2019 will be affected by this change.
10128595
Date: 2018-01-10. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
A procedure to properly adjust the draglink so the socket won't over articulate, causing increased wear.
10128594
Date: 2018-01-05. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
It was found that an earlier Bulletin spec'd bolts that could be too long due to variances in bolt shoulder length, so this bulletin was written to make sure bolt attachments were correct.
10117370
Date: 2017-08-22. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
This field service bulletin is instructing vehicle owners and aftermarket part purchasers to remove the "Duck Bill" valves in the rear run box to prevent water intrapment, which can contribute to corrosion of some components. Owners are asked to permanently remove the duck bill valves from the rear
10117369
Date: 2017-08-08. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
This field service bulletin informs vehicle owners and aftermarket part purchasers that Gillig will be sending them parts and service instructions to upgrade the electric power steering pump systems on certain BAE Hybrid Low Floor buses. The bulletin details how a new pump-motor "swing unit" will be
10115288
Date: 2017-07-28. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT ADAPTIVE/MOBILITY, FUEL SYSTEM, OTHER.
This field service bulletin is informing vehicle owners and aftermarket part purchasers that the Pressure Relief Device (PRD) vent tube caps on Agility CNG systems are important to maintain to help prevent moisture and/or debris from causing the PRD to malfunction. The bulletin is clear that the exi
10115287
Date: 2017-07-06. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
This field service bulletin is informing vehicle owners and aftermarket part purchasers that NewayA?, a SAF-HOLLANDA? division, has identified some suspension installation and monitoring issues on the ADLSD-120 suspension used on 29' Gillig buses manufactured between 2007 and 2017. The following pro
10110362
Date: 2016-12-20. Type: Service Bulletin/Repair Instructions. Systems: STEERING.
Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses. We are now requesting that owners of all Low Floor buses from model year 1997 through June, 2015 inspect the steering gear mounting plates per the instructions in this bulletin. Inspections s
10115971
Date: 2016-12-20. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT, EQUIPMENT ADAPTIVE/MOBILITY, STEERING.
Gillig has received reports of partial cracking in the steering gear mounting plate in some Low Floor buses. We are now requesting that owners of all Low Floor buses from model year 1997 through June, 2015 inspect the steering gear mounting plates per the instructions in this bulletin. Inspections s