Defect: Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.
Consequence: The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
Remedy: Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
3 manufacturer communications.
Communications by system
System
Count
UNKNOWN OR OTHER
3
EQUIPMENT
1
11031550
Date: 2026-04-21. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
11017512
Date: 2025-05-01. Type: Service Campaign. Systems: EQUIPMENT, UNKNOWN OR OTHER.
It has been determined that the thermostat wiring for the roof AC is wired incorrectly.
11010822
Date: 2024-11-27. Type: Service Campaign. Systems: UNKNOWN OR OTHER.
It has been determined that the units in the campaign cannot be winterized without an external pump to push antifreeze into the unit.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.