NHTSA lists 18 complaints for the 2020 Lexus ES, 3 of them mention a crash and 0 mention a fire. 2 complaints mention an injury, with 4 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as LEXUS ES.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| restraint or airbag | 9 | 50.0% | 0.91 |
|---|
| loss of control | 6 | 33.3% | 0.88 |
|---|
| electrical electronic | 2 | 11.1% | 0.94 |
|---|
| fluid or fuel leak | 1 | 5.6% | 0.99 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 8 | 44.4% | 0.83 |
|---|
| low | 5 | 27.8% | 0.78 |
|---|
| high | 4 | 22.2% | 0.97 |
|---|
| none | 1 | 5.6% | 0.35 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 18 tagged complaints of 18 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
1 recalls.
Date: 2023-12-20. Systems: AIR BAGS.
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger (excerpt)
Consequence: An air bag that does not deploy during a crash increases the risk of injury. (excerpt)
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Le (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
31 manufacturer communications.
Communications by system| System | Count |
|---|
| STRUCTURE | 11 |
|---|
| ELECTRICAL SYSTEM | 10 |
|---|
| ENGINE | 5 |
|---|
| UNKNOWN OR OTHER | 4 |
|---|
| COMMUNICATION | 1 |
|---|
| ENGINE AND ENGINE COOLING | 1 |
|---|
| EQUIPMENT | 1 |
|---|
11029870
Date: 2026-02-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26.
11028717
Date: 2026-01-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2018 a 2025 model year Lexus vehicles equipped with the Enforma ? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
11027560
Date: 2025-12-15. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Some 2005 a 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedure
11022963
Date: 2025-08-19. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with oth
11020656
Date: 2025-06-13. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
11018326
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
11019329
Date: 2025-04-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
11015494
Date: 2025-02-10. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can
11016780
Date: 2025-02-10. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can
11016775
Date: 2025-02-07. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Some 2010 a 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgarda ?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgarda ?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especial