NHTSA lists 5 complaints for the 2020 Lexus ES350, 3 of them mention a crash and 0 mention a fire. 2 complaints mention an injury, with 4 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as LEXUS ES350.
At a glance
Complaints
5
With crash
3
With fire
0
With injury (complaints)
2
Injuries
4
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
1,525,742
Investigations
0
Open investigations
0
Manufacturer communications
102
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
AIR BAGS
2
40.0%
ELECTRICAL SYSTEM
2
40.0%
FORWARD COLLISION AVOIDANCE
2
40.0%
SEAT BELTS
1
20.0%
SERVICE BRAKES
1
20.0%
UNKNOWN OR OTHER
1
20.0%
VEHICLE SPEED CONTROL
1
20.0%
Top subsystems
System
Subsystem
Complaints
FORWARD COLLISION AVOIDANCE
ADAPTIVE CRUISE CONTROL
1
FORWARD COLLISION AVOIDANCE
AUTOMATIC EMERGENCY BRAKING
1
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Consequence: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash. (excerpt)
Remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota cust (excerpt)
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
102 manufacturer communications.
Communications by system
System
Count
EQUIPMENT
62
ELECTRICAL SYSTEM
28
ENGINE
7
ENGINE AND ENGINE COOLING
7
EQUIPMENT ADAPTIVE/MOBILITY
6
BACK OVER PREVENTION
3
FUEL SYSTEM, GASOLINE
3
STEERING
3
10235224
Date: 2023-02-14. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a destination. ?Voice command does not recog
10235225
Date: 2023-02-14. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23
TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list an
10235219
Date: 2023-02-09. Type: Service Bulletin/Repair Instructions. Systems: FUEL SYSTEM, GASOLINE.
DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repa
10230363
Date: 2022-12-08. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
OBSOLETE NOTICE December 08, 2022: This bulletin is now obsolete. Please see L-SB-0057-22
10230361
Date: 2022-12-07. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for g
10227910
Date: 2022-11-10. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
TT: Confirm there is an abnormal noise coming from the front of the vehicle, some customers describe the noise as a roaring type noise. Confirm the vehicle meets the following criteria: ?Mileage is under 5,000 miles ?No previous repairs or accidents ?Noise is due to the left/right/both front
10217800
Date: 2022-07-21. Type: Service Bulletin/Repair Instructions. Systems: VISIBILITY.
TSB: Some 2019 ? 2022 model year ES 300h and ES 350 vehicles and 2021 ? 2022 model year ES 250 vehicles may exhibit a whistle or wind noise from the rear left quarter window. An updated repair process has been created to reduce the possibility of this condition. Follow the Repair Procedure in this b
10220187
Date: 2022-06-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine
10224112
Date: 2022-06-20. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.