NHTSA lists 28 complaints for the 2021 Lexus ES, 1 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 1 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as LEXUS ES.
At a glance
Complaints
28
With crash
1
With fire
0
With injury (complaints)
1
Injuries
1
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
999,901
Investigations
0
Open investigations
0
Manufacturer communications
48
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
AIR BAGS
25
89.3%
STEERING
2
7.1%
SERVICE BRAKES
1
3.6%
UNKNOWN OR OTHER
1
3.6%
Top subsystems
System
Subsystem
Complaints
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger (excerpt)
Consequence: An air bag that does not deploy during a crash increases the risk of injury. (excerpt)
Remedy: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Le (excerpt)
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
48 manufacturer communications.
Communications by system
System
Count
ENGINE
17
STRUCTURE
12
ELECTRICAL SYSTEM
11
UNKNOWN OR OTHER
4
ENGINE AND ENGINE COOLING
3
COMMUNICATION
1
EQUIPMENT
1
VEHICLE SPEED CONTROL
1
11031155
Date: 2026-03-10. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
11029897
Date: 2026-02-27. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
11029870
Date: 2026-02-02. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26.
11028717
Date: 2026-01-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2018 a 2025 model year Lexus vehicles equipped with the Enforma ? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
11027560
Date: 2025-12-15. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Some 2005 a 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedure
11022963
Date: 2025-08-19. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with oth
11022950
Date: 2025-08-07. Type: Service Campaign. Systems: ENGINE.
The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the instrument cluster or cause the A/C not to f
11020669
Date: 2025-06-25. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Some 2021 a 2024 model year ES 250 and 2022 a 2024 model year NX 250 vehicles with A25A-FKS engines may have a MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs) upon cold soak start up with engine coolant temperatures between 14A?F a 41A?F: a ?P030027 a Rand
11020671
Date: 2025-06-25. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
Some 2021 model year ES 250 and 2019 a 2021 model year ES 300h and UX 200 vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an a Engine Maintenance Requireda message is displayed in the Multi-Information Display (MID). Additionally, the vehicle wi
11020656
Date: 2025-06-13. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.