Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
33 manufacturer communications.
Communications by system
System
Count
EQUIPMENT
15
SUSPENSION
9
ELECTRICAL SYSTEM
4
SERVICE BRAKES, HYDRAULIC
4
ENGINE
3
ENGINE AND ENGINE COOLING
3
STEERING
3
EQUIPMENT ADAPTIVE/MOBILITY
2
11032698
Date: 2026-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
10194956
Date: 2021-05-10. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
10191832
Date: 2021-04-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
10159335
Date: 2019-04-17. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC.
Service Manual Bulletin - revised troubleshooting charts for MGM E-Stroke brake monitoring system
10128679
Date: 2018-01-05. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Parts Manual Bulletin provides new part number information for the moveable arm kit for the Kongsberg brake and accelerator assembly on specifically equipped vehicles.
10128680
Date: 2018-01-05. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Service Manual Bulletin provides new OEM (Kongsberg) PM inspection requirements and new installation procedure for the adjustable floor pedal moveable arm on specifically equipped vehicles.
10117564
Date: 2017-08-11. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
This Service Bulletin Provides Preventative Maintenance Information on the Stabilizer Bar (if installed) Located on the Front Suspension
10117562
Date: 2017-08-01. Type: Service Bulletin/Repair Instructions. Systems: EQUIPMENT.
This Technical Service Information Bulletin Describes the Recommended Maintenance for Flexible Coolant Hoses Located Above the Electronic Equipment Enclosure on Xcelsior Model Vehicles Equipped with Rooftop HVAC Sytems.
10081762
Date: 2016-07-06. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
SERVICE MANUAL BULLETIN PROVIDES A PROCEDURE FOR TESTING THE COOLING SYSTEM FOR LEAKS ON SPECIFICALLY EQUIPPED XCELSIOR MODEL VEHICLES.
10081761
Date: 2016-07-05. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
SERVICE MANUAL BULLETIN PROVIDES REVISED INFORMATION ON IDEAL - TRIDON COOLANT HOSE CLAMPS USED ON ALL SPECIFICALLY EQUIPPED XCELSIOR MODEL VEHICLES.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.