Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
8 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
4
SERVICE BRAKES, AIR
2
ENGINE AND ENGINE COOLING
1
EQUIPMENT
1
SERVICE BRAKES
1
SERVICE BRAKES, HYDRAULIC
1
SUSPENSION
1
11036148
Date: 2026-08-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers. The updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issues that may affect air dryer performance and
11032698
Date: 2026-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
10219149
Date: 2022-09-01. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, AIR.
This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simplify maintenance operations and/or improve co
10194956
Date: 2021-05-10. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
10191836
Date: 2021-04-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
10191833
Date: 2021-04-19. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Technical Services Information Bulletin describing how to inspect specifically equipped vehicles, for possible pinch points on the Modine radiator fan harness routing.
10191832
Date: 2021-04-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
10159335
Date: 2019-04-17. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC.
Service Manual Bulletin - revised troubleshooting charts for MGM E-Stroke brake monitoring system
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.
NHTSA's complaints API and bulk file list no complaint for this make, model and model year in this data build.