NHTSA lists 1 complaints for the 2025 NEW Flyer Xcelsior, 0 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as NEW FLYER XCELSIOR.
At a glance
Complaints
1
With crash
0
With fire
0
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
2,354
Investigations
0
Open investigations
0
Manufacturer communications
4
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
SEAT BELTS
1
100.0%
Top subsystems
System
Subsystem
Complaints
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
4 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
2
SERVICE BRAKES
2
11036148
Date: 2026-08-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers. The updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issues that may affect air dryer performance and
11034102
Date: 2026-06-11. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Instructions for uploading a program to move existing J1939 message routing from DPS instrument cluster to PVSG.
11032698
Date: 2026-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
11018099
Date: 2025-04-16. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
This TSIB identifies the special procedures necessary when the bus is not in regular use and the air compressor is operated at a low duty cycle.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.