NHTSA lists 1 complaints for the 2018 NEW Flyer Xcelsior, 0 of them mention a crash and 1 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.
Data build 2026-10-09.
NHTSA lists this vehicle as NEW FLYER XCELSIOR.
At a glance
Complaints
1
With crash
0
With fire
1
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
1
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
2,354
Investigations
0
Open investigations
0
Manufacturer communications
9
Complaints per 100k sold unavailable. No sales source is available for this record.
Where the complaints are
Top systems
System
Complaints
Share of this vehicle's complaints
ELECTRICAL SYSTEM
1
100.0%
ENGINE
1
100.0%
UNKNOWN OR OTHER
1
100.0%
Top subsystems
System
Subsystem
Complaints
One complaint can name several systems, so shares can add to more than 100 percent.
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Consequence: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Do not drive: No. Park outside: No.
Investigations
0 investigations; 0 open.
Manufacturer communications
9 manufacturer communications.
Communications by system
System
Count
ELECTRICAL SYSTEM
4
EQUIPMENT
2
SERVICE BRAKES, AIR
2
ENGINE
1
ENGINE AND ENGINE COOLING
1
SERVICE BRAKES
1
SERVICE BRAKES, HYDRAULIC
1
SUSPENSION
1
11036148
Date: 2026-08-14. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.
This bulletin introduces new improved banjo bolts for buses equipped with a Haldex tandem air dryers. The updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issues that may affect air dryer performance and
11032698
Date: 2026-05-01. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Bulletin to follow when replacing LV batteries on buses equipped with certain Vanner battery equalizers.
10219149
Date: 2022-09-01. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES, AIR.
This Technical Service Information Bulletin (TSIB) - New Flyer has developed several maintenance updates for Xcelsior buses specifically equipped with the optional Powerex electric air compressors. This TSIB introduces field modifications in order to simplify maintenance operations and/or improve co
10194956
Date: 2021-05-10. Type: Service Bulletin/Repair Instructions. Systems: SUSPENSION.
This service manual bulletin is an update to the 6,000 mile Preventative Maintenance inspection and lubrication requirements for the front stabilizer bar on all Xcelsior model buses.
10191836
Date: 2021-04-23. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, EQUIPMENT.
Technical Service Information Bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the Powerex direct drive electric air compressor.
10191833
Date: 2021-04-19. Type: Service Bulletin/Repair Instructions. Systems: ENGINE AND ENGINE COOLING.
Technical Services Information Bulletin describing how to inspect specifically equipped vehicles, for possible pinch points on the Modine radiator fan harness routing.
10191832
Date: 2021-04-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This Service Manual Bulletin provides additional information regarding the 6,000 mile Preventative Maintenance requirements for the low voltage battery system.
10159335
Date: 2019-04-17. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, SERVICE BRAKES, AIR, SERVICE BRAKES, HYDRAULIC.
Service Manual Bulletin - revised troubleshooting charts for MGM E-Stroke brake monitoring system
10153224
Date: 2018-12-31. Type: Service Bulletin/Repair Instructions. Systems: ENGINE, EQUIPMENT.
This Maintenance Instruction Describes How to Retrofit Upgraded PEM Electric Drive Motor Mount Hardware and Fuel Cell Mounting Hardware.
Notes on this record
Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.