No complaints are listed for the 2011 Pierce Custom Contender. NHTSA's API and bulk file list none in this build.
Data build 2026-10-09.
NHTSA lists this vehicle as PIERCE CUSTOM CONTENDER.
Model-generated complaint tags: No complaints are listed for tagging.
Recalls
See new recalls and investigations this week.
3 recalls.
Date: 2011-11-10. Systems: STRUCTURE.
Defect: PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2005, 2008-2011 ARROW XT, CUSTOM CONTENDER, DASH, ENFORCER, IMPEL, QUANTUM, SABER, AND VELOCITY 75 FOOT HAL (HEAVY ALUMINUM LADDER) FIRE APPARATUS BODIES VEHICLES MANUFACTURED FROM MAY 17,2005, THROUGH OCTOBER 13, 2011, THAT MAY BE EQUIPPED WITH DUAL SCBA CYLINDER STORAGE COMPARTMENTS. THESE COMPARTMENTS EXTEND INBOARD HORIZONTALLY FRO (excerpt)
Consequence: IF THE DOOR OPENS, THE SCBA CYLINDERS MAY FALL OUT OF THE COMPARTMENT AND ONTO THE ROADWAY, INCREASING THE RISK OF A CRASH OR INJURY TO PEDESTRIANS. (excerpt)
Remedy: PIERCE DEALERS WILL NOTIFY OWNERS, AND WILL INSTALL A FLAT REINFORCEMENT PLATE THAT SPANS THE LENGTH OF THE SCBA DOOR. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 5, 2011. OWNERS MAY CONTACT PIERCE AT 1-920-832-3000. (excerpt)
Do not drive: No. Park outside: No.
Date: 2011-11-01. Systems: ELECTRONIC STABILITY CONTROL (ESC).
Defect: PIERCE MANUFACTURING (PIERCE) IS RECALLING CERTAIN MODEL YEAR 2007-2011 ARROW XTAND VELOCITY, MODEL YEAR 2008-2011 CUSTOM CONTENDER, IMPEL, QUANTUM AND MODEL YEAR 2009-2011 SABER EMERGENCY TRUCKS, EQUIPPED WITH MERITOR WABCO ELECTRONIC STABILITY CONTROL (ESC) MODULES, MANUFACTURED FROM DECEMBER 19, 2007, THROUGH OCTOBER 7, 2011. UNDER CERTAIN ROAD AND DRIVING CONDITIONS, VEHICLE BODY ROLL AND ROA (excerpt)
Consequence: IF THE DRIVER IS SLOW TO REACT DURING THIS ESC INTERVENTION, THE VEHICLE MAY DEVIATE FROM THE INTENDED LINE OF TRAVEL, INCREASING THE RISK OF A CRASH. (excerpt)
Remedy: PIERCE IS WORKING WITH MERITOR WABCO AND WILL REPLACE THE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 16, 2011. OWNERS MAY CONTACT MERITOR WABCO AT 1-248-435-8001 OR PIERCE AT 1-920-832-3000. (excerpt)
Do not drive: No. Park outside: No.
Date: 2011-08-17. Systems: ENGINE AND ENGINE COOLING.
Defect: PIERCE IS RECALLING CERTAIN MODEL YEAR 2011 ARROW XT, CUSTOM CONTENDER, DASH CF, IMPEL, SABER, AND VELOCITY EMERGENCY VEHICLES MANUFACTURED FROM JANUARY 24, 2011, THROUGH APRIL 19, 2011, EQUIPPED WITH A CUMMINS ISB, ISX, ISC, OR ISL DIESEL ENGINE. THE V-BAND CLAMP ASSEMBLY, PART NUMBERS Q187684, Q187685, AND Q187686, USED TO CONNECT THE INLET AND OUTLET CONE SECTIONS TO THE DIESEL OXIDATION CATAL (excerpt)
Consequence: IF THE INLET OR OUTLET SECTIONS DISCONNECT, HOT EXHAUST GASES CAN VENT PRIOR TO EXITING THE TAILPIPE, CREATING THE RISK OF COMBUSTION AND A FIRE. IF BOTH CLAMPS FAIL, THERE IS A RISK IN SOME APPLICATIONS THAT THE DOC/DPF HOUSING MAY DETACH COMPLETELY, CREATING A ROAD HAZARD. (excerpt)
Remedy: PIERCE IS WORKING WITH CUMMINS TO IDENTIFY AND NOTIFY OWNERS OF THE RECALL CAMPAIGN. REPAIRS WILL BE PERFORMED BY AUTHORIZED CUMMINS DEALERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 10, 2011. OWNERS MAY CONTACT CUMMINS AT 1-812-377-5000 OR PIERCE AT 1-920-832-3000. (excerpt)
Do not drive: No. Park outside: No.
Manufacturer communications
38 manufacturer communications.
Communications by system| System | Count |
|---|
| UNKNOWN OR OTHER | 22 |
|---|
| ELECTRICAL SYSTEM | 8 |
|---|
| ENGINE | 4 |
|---|
| EXTERIOR LIGHTING | 2 |
|---|
| ENGINE AND ENGINE COOLING | 1 |
|---|
| SUSPENSION | 1 |
|---|
11037322
Date: 2026-08-18. Type: Warranty Program/Extension. Systems: UNKNOWN OR OTHER.
All Roto Rays, Division of Eastern Fire Equipment Services, are warranted to the purchaser for 3 years against defects in material or workmanship. During the warranty period products found to be defective will be repaired or replaced (at Eastern Fire Equipment Services option) without charge.
11036069
Date: 2026-06-30. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Husky XP pressure transducer troubleshooting procedure for transducer-related performance concerns.
11034150
Date: 2026-06-02. Type: Other. Systems: SUSPENSION.
The TAK-4 design was updated and older styles of TAK-4 can be upgraded. These updates to the torsion bar and torsion bar mounting are recommended but not required.
11034152
Date: 2026-06-02. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
To notify dealers and customers that the engine oil specification listed on certain Federal (FED) Tags for units equipped with PACCAR MX-13 engines may be incorrect, and to ensure proper maintenance practices are followed.
11033184
Date: 2026-05-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin provides dealer guidance for MCC filter assemblies when the moisture indicator sight glass appears to show a a weta condition before installation, after installation, or on replacement filter assemblies.
11033182
Date: 2026-05-12. Type: Other. Systems: UNKNOWN OR OTHER.
Pierce has created a new style bracket that is more tolerant of stress and vibrations created from driving. This new design will allow for a longer in-service life over the old and reduce maintenance of the condenser and condenser components.
11033183
Date: 2026-05-05. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
This bulletin covers the proper procedure for the replacement/installation of grip tape on hose bed grating.
11029796
Date: 2026-02-04. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
Pierce apparatus equipped with Command Zone multiplexing uses the cab power distribution area for determining the vehicle system voltage. However, because of voltage drop between the batteries and the cab distribution area, this is not a true representation of actual system voltage. To improve the
11028651
Date: 2026-01-21. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
TCU Module software patch was created to prevent and resolve the following failure modes: a ? Prognostics Not Resetting or not Staying Reset after a battery cycle. a ? Cannot Access PierceCZ.com (HTTP ERROR 500) The procedure below outlines what part/s are needed to resolve the issue.
11026858
Date: 2025-12-05. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
This bulletin covers the proper start-up and shut-down procedures, using the battery and ignition switches. Using an incorrect order of operations of the battery disconnect and ignition switches may cause unpredictable electrical system failures and may potentially void the warranty of the alternato