NHTSA lists 116 complaints for the 2020 Ram 3500, 6 of them mention a crash and 7 mention a fire. 2 complaints mention an injury, with 4 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as RAM 3500.
Recalls
11 recalls. Showing the latest 10 of 11.
Date: 2022-12-08. Systems: STRUCTURE.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Consequence: An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Do not drive: No. Park outside: No.
Date: 2022-11-10. Systems: POWER TRAIN.
Defect: FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.
Consequence: Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.
Remedy: Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.
Do not drive: No. Park outside: No.
Date: 2022-03-10. Systems: ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor (excerpt)
Consequence: An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash. (excerpt)
Remedy: Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20. (excerpt)
Do not drive: No. Park outside: No.
Date: 2022-01-27. Systems: VISIBILITY.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.
Consequence: Reduced visibility increases the risk of a crash.
Remedy: Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.
Do not drive: No. Park outside: No.
Date: 2021-11-12. Systems: FUEL SYSTEM, DIESEL.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning. (excerpt)
Consequence: An engine stall increases the risk of a crash. (excerpt)
Remedy: Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on (excerpt)
Do not drive: No. Park outside: No.
Date: 2021-06-10. Systems: ENGINE AND ENGINE COOLING.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Consequence: Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
Remedy: Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
Do not drive: No. Park outside: No.
Date: 2021-05-27. Systems: WHEELS.
Defect: Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation. (excerpt)
Consequence: Wheel separation can cause a vehicle crash. (excerpt)
Remedy: Dealers will update the torque specification in the owner's manual and other published service documents. Dealers will also inspect the vehicle's wheel studs, replacing them if necessary, free of charge. Owner notification letters were mailed on November 30, 2021. Campaign Y36 owner notification letters were mailed on November 30, 2021. Campaign Y26 owner notification letters were mailed on De (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-09-10. Systems: BACK OVER PREVENTION.
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle (excerpt)
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash. (excerpt)
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-08-27. Systems: ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING.
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Consequence: A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
Remedy: Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Do not drive: No. Park outside: No.
Date: 2020-04-09. Systems: STRUCTURE.
Defect: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Consequence: A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Remedy: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
Do not drive: No. Park outside: No.
Manufacturer communications
762 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 212 |
|---|
| EQUIPMENT | 179 |
|---|
| POWER TRAIN | 86 |
|---|
| ENGINE AND ENGINE COOLING | 65 |
|---|
| FUEL SYSTEM, GASOLINE | 54 |
|---|
| BACK OVER PREVENTION | 51 |
|---|
| STRUCTURE | 45 |
|---|
| VISIBILITY | 40 |
|---|
11037344
Date: 2026-09-08. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
11036753
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
RADIATOR - ENGINE COOLING
11036754
Date: 2026-08-26. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
RADIATOR - ENGINE COOLING
11035980
Date: 2026-07-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE.
SENSOR - TURBOCHARGER SPEED
11035981
Date: 2026-07-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, ENGINE.
SENSOR - TURBOCHARGER SPEED
11035074
Date: 2026-07-06. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
CORE a HEATER
11035075
Date: 2026-07-06. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
CORE a HEATER
11034909
Date: 2026-06-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
SWITCH a HEADLAMP
11034910
Date: 2026-06-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
SWITCH a HEADLAMP
11034385
Date: 2026-06-26. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Backup Camera Poor Image Quality Inspection