NHTSA lists 42 complaints for the 2020 Ram Promaster, 3 of them mention a crash and 0 mention a fire. 1 complaints mention an injury, with 2 injuries and 0 deaths reported.
Data build 2026-10-07.
NHTSA lists this vehicle as RAM PROMASTER.
Model-generated complaint tags
These labels are model-generated, not NHTSA data.
Failure modes| Label | Count | Share of tagged | Mean confidence |
|---|
| visibility or lighting | 15 | 35.7% | 0.93 |
|---|
| mechanical failure | 12 | 28.6% | 0.83 |
|---|
| electrical electronic | 5 | 11.9% | 0.86 |
|---|
| fire or overheating | 3 | 7.1% | 0.68 |
|---|
| restraint or airbag | 3 | 7.1% | 0.98 |
|---|
| loss of control | 2 | 4.8% | 0.71 |
|---|
| unclear | 2 | 4.8% | 0.98 |
|---|
Severities| Label | Count | Share of tagged | Mean confidence |
|---|
| moderate | 27 | 64.3% | 0.89 |
|---|
| low | 8 | 19.0% | 0.70 |
|---|
| high | 7 | 16.7% | 0.79 |
|---|
Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 42 tagged complaints of 42 complaints (100.0%).
Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.
Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.
Recalls
5 recalls.
Date: 2025-12-17. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not (excerpt)
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury. (excerpt)
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668. (excerpt)
Do not drive: No. Park outside: No.
Date: 2025-10-23. Systems: ENGINE AND ENGINE COOLING.
Defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat. (excerpt)
Consequence: Electrical circuits that overheat increase the risk of a fire. (excerpt)
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, Mar (excerpt)
Do not drive: No. Park outside: No.
Date: 2025-08-26. Systems: BACK OVER PREVENTION.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Do not drive: No. Park outside: No.
Date: 2023-04-27. Systems: POWER TRAIN.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Consequence: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Do not drive: No. Park outside: No.
Date: 2020-06-25. Systems: AIR BAGS.
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Do not drive: No. Park outside: No.
Manufacturer communications
228 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 53 |
|---|
| POWER TRAIN | 46 |
|---|
| EQUIPMENT | 44 |
|---|
| STRUCTURE | 34 |
|---|
| ENGINE AND ENGINE COOLING | 30 |
|---|
| ENGINE | 23 |
|---|
| VISIBILITY | 12 |
|---|
| BACK OVER PREVENTION | 6 |
|---|
11033975
Date: 2026-06-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
11033897
Date: 2026-06-05. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
11033308
Date: 2026-05-29. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
11031241
Date: 2026-04-01. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
11030431
Date: 2026-03-27. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Water Leak From Roof Area.
11030035
Date: 2026-03-04. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
11029763
Date: 2026-02-23. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
WATER PUMP
11029764
Date: 2026-02-23. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
WATER PUMP
11028904
Date: 2026-02-14. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
11027843
Date: 2026-01-21. Type: Warranty Program/Extension. Systems: ENGINE.
D-25-17 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm Replacements