The Used Car Index

2023 Volkswagen Atlas Cross Sport problems

NHTSA lists 19 complaints for the 2023 Volkswagen Atlas Cross Sport, 1 of them mention a crash and 0 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.

Data build 2026-10-10.

NHTSA lists this vehicle as VOLKSWAGEN ATLAS CROSS SPORT.

At a glance

Complaints
19
With crash
1
With fire
0
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
6
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
271,330
Investigations
0
Open investigations
0
Manufacturer communications
331

Complaints per 100k sold unavailable. No sales source is available for this record.

Where the complaints are

Top systems
SystemComplaintsShare of this vehicle's complaints
ENGINE631.6%
AIR BAGS526.3%
UNKNOWN OR OTHER421.1%
ELECTRICAL SYSTEM315.8%
SERVICE BRAKES315.8%
EXTERIOR LIGHTING210.5%
FUEL/PROPULSION SYSTEM210.5%
FORWARD COLLISION AVOIDANCE15.3%
VEHICLE SPEED CONTROL15.3%
Top subsystems
SystemSubsystemComplaints
EXTERIOR LIGHTINGHEADLIGHTS1
FORWARD COLLISION AVOIDANCEAUTOMATIC EMERGENCY BRAKING1
FORWARD COLLISION AVOIDANCEWARNINGS1

One complaint can name several systems, so shares can add to more than 100 percent.

Model-generated complaint tags

These labels are model-generated, not NHTSA data.

Failure modes
LabelCountShare of taggedMean confidence
loss of control631.6%0.79
restraint or airbag526.3%0.84
electrical electronic315.8%0.95
mechanical failure210.5%0.79
visibility or lighting210.5%1.00
noise or comfort15.3%0.94
Severities
LabelCountShare of taggedMean confidence
moderate1157.9%0.85
low631.6%0.69
high15.3%1.00
none15.3%0.54

Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 19 tagged complaints of 19 complaints (100.0%).

Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.

Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.

Recalls

See new recalls and investigations this week.

6 recalls.

25V434000

Date: 2025-06-30. Systems: SERVICE BRAKES, SUSPENSION.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Consequence: A loss of vehicle control increases the risk of a crash.

Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

Do not drive: No. Park outside: No.

24V464000

Date: 2024-06-20. Systems: AIR BAGS.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Consequence: A deactivated passenger air bag increases the risk of injury during a crash.

Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Do not drive: No. Park outside: No.

22V807000

Date: 2022-10-26. Systems: SUSPENSION.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.

Consequence: Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.

Remedy: Dealers will replace the driver side rear trailing arm bolts, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 42M2.

Do not drive: No. Park outside: No.

22V753000

Date: 2022-10-07. Systems: ENGINE AND ENGINE COOLING.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Consequence: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

Remedy: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

Do not drive: No. Park outside: No.

22V718000

Date: 2022-09-26. Systems: SERVICE BRAKES, HYDRAULIC.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.

Consequence: A brake fluid leak may increase the distance required to stop, increasing the risk of a crash.

Remedy: Dealers will replace the affected brake lines, free of charge. Owner notification letters are expected to be mailed on November 23, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 47T2.

Do not drive: No. Park outside: No.

22V152000

Date: 2022-03-28. Systems: AIR BAGS.

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.

Consequence: A delayed air bag deployment can increase the risk of injury.

Remedy: Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

Do not drive: No. Park outside: No.

Investigations

0 investigations; 0 open.

Manufacturer communications

331 manufacturer communications.

Communications by system
SystemCount
UNKNOWN OR OTHER70
ELECTRICAL SYSTEM69
ENGINE AND ENGINE COOLING69
EQUIPMENT51
ENGINE43
SEAT BELTS29
SEATS25
POWER TRAIN18

11038145

Date: 2026-09-17. Type: Other. Systems: LANE DEPARTURE.

Heat Sensative Trouble Shooting Explanation.

11038146

Date: 2026-09-17. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.

Suggested fuel additive

11038144

Date: 2026-09-10. Type: Other. Systems: UNKNOWN OR OTHER.

Remove Key FOB battery for 20 seconds to restore proper operation.

11038143

Date: 2026-09-09. Type: Other. Systems: UNKNOWN OR OTHER.

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

11038142

Date: 2026-09-07. Type: Over The Air. Systems: UNKNOWN OR OTHER.

This OTA update provides improvements to connectivity stability and OCU module diagnostics, which will reduce OCU module replacements due to false DTC detection. This software update is also a prerequisite for future updates.

11038140

Date: 2026-09-03. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This OTA update provides improvements to connectivity stability and OCU module diagnostics, which will reduce OCU module replacements due to false DTC detection. This software update is also a prerequisite for future updates.

11038141

Date: 2026-09-03. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This OTA update provides improvements to connectivity stability and OCU module diagnostics, which will reduce OCU module replacements due to false DTC detection. This software update is also a prerequisite for future updates.

11036877

Date: 2026-08-27. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.

Brake rotor resurfacing

11036878

Date: 2026-08-27. Type: Service Bulletin/Repair Instructions. Systems: SERVICE BRAKES.

Repair or Replace Information

11036875

Date: 2026-08-11. Type: Service Bulletin/Repair Instructions. Systems: STEERING.

Warranty Alignment Worksheet

Notes on this record

  • Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
  • System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
  • Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
  • A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.

Other names NHTSA uses

None listed.

Matched NHTSA models

Matched labels and complaints
NHTSA model labelComplaints
ATLAS CROSS SPORT19

Same model, other years

All model years | All Volkswagen models

Other Volkswagen models, 2023

Sources

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