The Used Car Index

2020 Volvo XC90 problems

NHTSA lists 32 complaints for the 2020 Volvo XC90, 2 of them mention a crash and 2 mention a fire. 0 complaints mention an injury, with 0 injuries and 0 deaths reported.

Data build 2026-10-08.

NHTSA lists this vehicle as VOLVO XC90.

At a glance

Complaints
32
With crash
2
With fire
2
With injury (complaints)
0
Injuries
0
Deaths
0
Recalls
7
Do not drive recalls
0
Park outside recalls
0
Recall potential units (maximum)
121,605
Investigations
1
Open investigations
0
Manufacturer communications
248

Complaints per 100k sold unavailable. No sales source is available for this record.

Where the complaints are

Top systems
SystemComplaintsShare of this vehicle's complaints
ELECTRICAL SYSTEM928.1%
ENGINE721.9%
UNKNOWN OR OTHER618.8%
SERVICE BRAKES412.5%
VEHICLE SPEED CONTROL412.5%
FUEL/PROPULSION SYSTEM39.4%
POWER TRAIN39.4%
STRUCTURE39.4%
AIR BAGS26.3%
LATCHES/LOCKS/LINKAGES26.3%
Top subsystems
SystemSubsystemComplaints
STRUCTUREBODY3
LATCHES/LOCKS/LINKAGESDOORS2
BACK OVER PREVENTIONSENSING SYSTEM1
FORWARD COLLISION AVOIDANCEADAPTIVE CRUISE CONTROL1
VEHICLE SPEED CONTROLACCELERATOR PEDAL1

One complaint can name several systems, so shares can add to more than 100 percent.

Model-generated complaint tags

These labels are model-generated, not NHTSA data.

Failure modes
LabelCountShare of taggedMean confidence
electrical electronic1134.4%0.94
mechanical failure618.8%0.78
loss of control412.5%0.93
fluid or fuel leak39.4%0.47
fire or overheating26.3%0.98
noise or comfort26.3%0.74
restraint or airbag26.3%0.77
structural or corrosion13.1%0.83
visibility or lighting13.1%0.84
Severities
LabelCountShare of taggedMean confidence
moderate2062.5%0.86
low825.0%0.68
high39.4%0.96
critical13.1%0.99

Model: typesafe/jev-1.13-20260917; schema version: tag-v1. 32 tagged complaints of 32 complaints (100.0%).

Confidence is the model's own probability for the label it chose (0 to 1), not accuracy.

Model-generated labels on tagged complaints only. Model years 2013 and newer are tagged in full; 2012 in part (see tagged_share); earlier model years have no tags. NHTSA's own flags remain separate in the complaints block.

Recalls

See new recalls and investigations this week.

7 recalls.

25V179000

Date: 2025-03-24. Systems: ELECTRICAL SYSTEM.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked. (excerpt)

Consequence: A short circuit in a high-voltage battery increases the risk of a fire. (excerpt)

Remedy: Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1 (excerpt)

Do not drive: No. Park outside: No.

23V827000

Date: 2023-12-07. Systems: SEAT BELTS.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.

Consequence: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.

Remedy: Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.

Do not drive: No. Park outside: No.

23V001000

Date: 2023-01-05. Systems: STEERING.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.

Consequence: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.

Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.

Do not drive: No. Park outside: No.

21V716000

Date: 2021-09-15. Systems: SERVICE BRAKES, HYDRAULIC.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.

Consequence: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.

Remedy: Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.

Do not drive: No. Park outside: No.

21V414000

Date: 2021-06-02. Systems: ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.

Consequence: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.

Remedy: Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.

Do not drive: No. Park outside: No.

21V273000

Date: 2021-04-21. Systems: ELECTRICAL SYSTEM.

Defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

Consequence: The rear passenger may become trapped by the front seat without the ability to cancel the seat's movement, increasing the risk of injury.

Remedy: Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10093.

Do not drive: No. Park outside: No.

20V144000

Date: 2020-03-12. Systems: FORWARD COLLISION AVOIDANCE.

Defect: Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

Consequence: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.

Remedy: Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.

Do not drive: No. Park outside: No.

Investigations

1 investigations; 0 open.

DP22005

Opened: 2023-01-27. Closed: 2023-08-07.

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele

Systems: ELECTRICAL SYSTEM.

Linked campaign numbers: 22V063000.

Manufacturer communications

248 manufacturer communications.

Communications by system
SystemCount
ELECTRICAL SYSTEM77
EQUIPMENT77
UNKNOWN OR OTHER34
ENGINE AND ENGINE COOLING19
VISIBILITY16
EXTERIOR LIGHTING13
SUSPENSION11
ENGINE10

11033746

Date: 2026-05-23. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key

11033732

Date: 2026-05-07. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.

This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp

11033734

Date: 2026-05-07. Type: Service Bulletin/Repair Instructions. Systems: POWER TRAIN.

This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.

11033729

Date: 2026-05-06. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.

This is a Technical Journal: Panoramic sunroof, sealing strip has a gap

11032678

Date: 2026-04-23. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.

This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure
 Description and Service sections updated to clarify that vehicle reports are not required.

11032671

Date: 2026-04-07. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval.
 Current items under prior approval are listed in the "Service" sec

11031109

Date: 2026-03-21. Type: Service Bulletin/Repair Instructions. Systems: EXTERIOR LIGHTING.

This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp

11031105

Date: 2026-03-19. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This is a TJ - Text only no attachments - If customer experiences an incorrect ambient temperature reading in DIM (Driver Information Module) or reduced A/C performance, follow the advice under Service. Please refer to the wiring diagram in VIDA to locate the relevant circuit for the ambient tempera

11031095

Date: 2026-03-07. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.

This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes from the roller blind, similar to the noise in the attached file, replace the roller blind according

11028386

Date: 2026-01-13. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.

This is a Technical Journal: Text plus 1 jpg and 1 mp4 file -- If there is a strange chafing or creaking noise when turning the steering wheel, follow the advice under Service.

Notes on this record

  • Complaints from the API and bulk file are merged and deduplicated by ODI number; the API alone misses records.
  • System and subsystem counts are numbers of distinct complaints, recalls or communications that name them. One record can name several systems, so shares across systems can add to more than 100 percent; a single share never exceeds 100 percent.
  • Recalls are counted once per campaign, investigations once per action and manufacturer communications once per NHTSA id, even when NHTSA lists several model names for the same record.
  • A sales denominator is a calendar-year proxy, not the population of vehicles still in use. Rates are copied from verified pipeline output.

Other names NHTSA uses

None listed.

Matched NHTSA models

Matched labels and complaints
NHTSA model labelComplaints
XC9032

Same model, other years

All model years | All Volvo models

Other Volvo models, 2020

Sources

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