NHTSA lists 228 complaints for the 2020 Chrysler Pacifica, 10 of them mention a crash and 3 mention a fire. 7 complaints mention an injury, with 11 injuries and 0 deaths reported.
Data build 2026-10-08.
NHTSA lists this vehicle as CHRYSLER PACIFICA.
Recalls
See new recalls and investigations this week.
7 recalls.
Date: 2026-06-04. Systems: ELECTRICAL SYSTEM.
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position. (excerpt)
Consequence: A vehicle fire increases the risk of injury. (excerpt)
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. (excerpt)
Do not drive: No. Park outside: Yes.
Date: 2025-12-17. Systems: EQUIPMENT ADAPTIVE/MOBILITY.
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not (excerpt)
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury. (excerpt)
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668. (excerpt)
Do not drive: No. Park outside: No.
Date: 2024-10-24. Systems: AIR BAGS.
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Do not drive: No. Park outside: No.
Date: 2024-07-18. Systems: HYBRID PROPULSION SYSTEM.
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position. (excerpt)
Consequence: A vehicle fire increases the risk of injury. (excerpt)
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may (excerpt)
Do not drive: No. Park outside: Yes.
Date: 2023-01-17. Systems: ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM.
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown. (excerpt)
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. (excerpt)
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA b (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-09-10. Systems: BACK OVER PREVENTION.
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle (excerpt)
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash. (excerpt)
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. (excerpt)
Do not drive: No. Park outside: No.
Date: 2020-06-09. Systems: ELECTRICAL SYSTEM.
Defect: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance. (excerpt)
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off. (excerpt)
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an (excerpt)
Do not drive: No. Park outside: No.
Investigations
3 investigations; 1 open.
RQ24004
Opened: 2024-02-27. Closed: Not listed.
Loss of motive power due to an internal wiring connector short.
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).A On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-202
Systems: ELECTRICAL SYSTEM.
Linked campaign numbers: None listed.
DP22005
Opened: 2023-01-27. Closed: 2023-08-07.
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele
Systems: ELECTRICAL SYSTEM.
Linked campaign numbers: 22V063000.
PE22008
Opened: 2022-07-22. Closed: 2024-03-27.
Transmission fault leading to loss of motive power
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysl
Systems: POWER TRAIN.
Linked campaign numbers: 23V010.
Manufacturer communications
574 manufacturer communications.
Communications by system| System | Count |
|---|
| ELECTRICAL SYSTEM | 185 |
|---|
| EQUIPMENT | 139 |
|---|
| STRUCTURE | 69 |
|---|
| POWER TRAIN | 65 |
|---|
| ENGINE AND ENGINE COOLING | 41 |
|---|
| VISIBILITY | 35 |
|---|
| BACK OVER PREVENTION | 27 |
|---|
| ENGINE | 22 |
|---|
11037346
Date: 2026-09-08. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
11035068
Date: 2026-07-07. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
11035083
Date: 2026-07-06. Type: Service Bulletin/Repair Instructions. Systems: ENGINE.
HOSE AND TUBE - EGR COOLANT
11034385
Date: 2026-06-26. Type: Service Bulletin/Repair Instructions. Systems: STRUCTURE.
Backup Camera Poor Image Quality Inspection
11034388
Date: 2026-06-25. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Calibration Requirements For The Power Sliding Door Module (PSDM).
11034351
Date: 2026-06-19. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A
11034327
Date: 2026-06-15. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
HEATER - ELECTRIC COOLANT
11034336
Date: 2026-06-15. Type: Service Bulletin/Repair Instructions. Systems: UNKNOWN OR OTHER.
HEATER - ELECTRIC COOLANT
11033975
Date: 2026-06-12. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM, STRUCTURE.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
11033957
Date: 2026-06-08. Type: Service Bulletin/Repair Instructions. Systems: ELECTRICAL SYSTEM.
Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.